Logistics specialist - customer care
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 27, 2026. Lear scores A on the Alion truth index.
Lear For You
Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation.
The production plant in Ostrov u Stříbra has been operating since 2008 and is one of the key production units within the European Lear network. In Ostrov u Stříbra we produce high-quality seating systems for key customers of the automotive industry. More than 800 employees work together on attractive seat models for the Audi, BMW and Porsche.
About the role:
This role supports customer satisfaction and operational excellence by managing customer requirements, delivery coordination, and issue resolution for JIT and JIS customers. You will act as a key link between customers and internal teams, ensuring service quality, timely communication, and adherence to company standards.
Responsibilities
- Manage customer service activities for assigned JIT and JIS customers and maintain strong customer relationships.
- Coordinate customer requirements with production teams to balance production capacity and support on-time deliveries.
- Monitor and follow up on JIT and JIS deliveries to ensure customer expectations are consistently met.
- Handle customer complaints promptly, investigate issues, and drive fair and effective resolutions.
- Maintain customer portals and ensure customer data, requirements, and communications remain accurate and up to date.
- Evaluate and report monthly customer scorecards, identifying trends and opportunities for improvement.
- Provide accurate guidance on products, services, and processes while ensuring compliance with company policies.
- Follow health, safety, quality, and ethical standards, and ensure all activities comply with company procedures and applicable legislation.
Requirements:
- 2+ years of experience in customer service, customer operations, supply chain, logistics, or a manufacturing environment.
- Familiarity with JIT (Just-in-Time) and JIS (Just-in-Sequence) delivery concepts and customer requirements.
- Strong written and verbal communication skills with the ability to manage customer relationships professionally.
- Experience using customer portals, tracking customer performance metrics, and preparing service reports.
We offer:
- A great opportunity to build a career in a dynamic, growing and promising company;
- Interesting financial compensation and transportation allowance;
- Contribution to pension insurance according to the Lear pension plan;
- Flexible working hours and 25 days of vacation;
- Personnel Training & Development.
- Attractive T-Mobile tariff, Daily Meal partially paid by Lear, company events. Strong&challenging company culture.