Project Quality Engineer - Customer Liaison

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Job Description

As a Project Quality Engineer - Customer Liaison, you will serve as the key point of contact between customers and internal teams for quality-related matters. You will lead investigations of customer complaints, drive effective corrective and preventive actions, and ensure customer satisfaction through timely resolution of quality issues. This role supports the Electronics Campus in Valls and works closely with Quality, Engineering, Manufacturing, and supplier teams.

Responsibilities

Lead cross-functional teams to investigate customer complaints and drive effective containment, corrective, and preventive actions.

Reproduce and analyze customer-reported issues to identify root causes and define sustainable solutions.

Coordinate investigations with internal experts, external laboratories, and suppliers when required.

Ensure containment actions are implemented quickly to protect customers and business operations.

Prepare, review, and present Failure Analysis Reports and 8D reports to customers.

Act as the primary quality liaison between customers and internal manufacturing, engineering, and quality teams.

Support customer visits, audits, and technical discussions related to quality concerns.

Monitor the progress of corrective action plans and ensure timely closure of quality issues.

Drive continuous improvement initiatives focused on product quality, process effectiveness, and customer satisfaction.

Lead task forces and escalation activities for critical customer issues and high-impact quality incidents.

Experience Requirements

Bachelor's degree in Electronics Engineering or equivalent experience.

2+ years of experience in the Electronics and/or Automotive industry.

Experience using quality methodologies and problem-solving tools, including 8D.

Fluent in Spanish and English, both written and spoken.

Strong communication, organizational, and stakeholder management skills with a proactive and results-oriented approach.

Equal Opportunity Employer

Lear Corporation is committed to fair, merit-based employment practices and equal opportunity.

We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.