Customer Planning Manager

Job Description

Just imagine Amazon customers across Mexico and Brazil finding the right products at the right time, even during peak demand. You'll be the link between insight and action!

About the role

As our Customer Planning Manager, you'll help shape sustainable, profitable growth across Amazon Mexico and Brazil by turning demand signals into action. You'll forecast demand, manage inventory, and optimize operations to support customer satisfaction while balancing commercial ambition with supply chain execution. Working closely with account managers and cross-functional partners, you'll spot risks early, influence decisions with data, and help strengthen the LEGO® business across two growing markets.

Required Qualifications

• Delivered demand forecasting for retail or e-commerce businesses using statistical forecasting methods.

• Built advanced analytics processes that improved forecast accuracy, inventory performance, or sales outcomes.

• Managed inventory planning within e-commerce supply chains, including marketplace or fulfillment environments.

• Created demand planning models, replenishment workflows, or sales and operations planning processes at scale.

• Improved key planning metrics such as forecast accuracy, in-stock performance, or days of inventory on hand.

Preferred Qualifications

• Developed automated dashboards that provide real-time operational visibility.

• Worked with the Brazilian market within planning, supply chain, or commercial functions.

• Used local ERP, demand planning, or forecasting systems.

• Applied event modelling or SKU-level forecasting techniques across large product portfolios.
• Demonstrated fluency in Portuguese in a business environment.

What you'll build

• Stronger demand plans that support Amazon growth in Mexico and Brazil.

• More efficient operations that improve service levels while reducing unnecessary costs.

• Forecast accuracy and inventory health that support ambitious business targets.

• Customer plans aligned with vendors and account teams to maximise sales during key events.

• A stable inventory position with in-stock levels above 95% and lower excess inventory.

If you've worked in a role where you balanced commercial forecasts with operational realities, you'll feel at home here. What matters most is using data to guide decisions, building scalable processes, and translating insight into action.

Life on the team

You'll join LATAM Market Operations, the team connecting commercial ambition with execution. We work with a high level of ownership and a collaborative mindset. Weekly demand planning reviews and monthly planning alignment sessions keep us connected, while our hybrid rhythm gives flexibility. You'll use analytical problem solving, adaptability, strong communication, storytelling, and relationship-building skills every day.

What success looks like

Success means creating dependable plans that help the business grow while keeping inventory healthy and customers supplied. You'll partner closely with Amazon account managers, senior planning leaders, order management teams, and digital merchandising colleagues. You'll also contribute to a major global effort to improve forecast accuracy, stability, and planning quality while helping e-commerce play an even bigger role in the LATAM strategy for the years ahead.

Additional details on this position

• No relocation assistance is offered for this position.
• All submitted CVs should be written in English.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.