Operations Center Specialist

The Strategic National Stockpile (SNS) at Leidos currently has an opening for an Operations Center Specialist in Atlanta, GA.

This is an exciting opportunity to provide quality control support to assist in operating and maintaining the SNS national stockpiled inventory. In this mission, we assist in ensuring the SNS inventory is ready for deployment, providing the ability to respond 24 x 7 in an emergency.

We are seeking candidates who have worked in a 24/7 high-volume/mission-critical environment.

The candidate will provide call logging; mailbox monitoring and notifications; public news/media monitoring and summaries; operate center applications/devices per procedures; written or recorded authorization is required prior to initiating any alerts per escalation protocol when authorized by designated Government officials.

This position is full-time ONSITE in Atlanta, Georgia. Remote work is NOT available.

• U.S. Citizen or Green Card holder with the ability to obtain and maintain a Public Trust clearance.

Primary Responsibilities

• Provide call centers and operations support to assist the Government in maintaining

communications between SNS, supported Centers, Institutes and Offices (CIOs), external agencies, health

officials, and the public, as well as coordination support with other SNS Operations Center functions

(e.g., public response hotline, clinician information line).

• Review and document incoming communications and prepare draft reports and notification emails for

Government review and approval.

• Track and log incoming calls, faxes, and emails to the OPS CTR REPORT mailbox using established logs

and the SNS call log system.

• Monitor designated electronic mailboxes and notify appropriate Government personnel of items requiring

follow-up action.

• Monitor publicly available news broadcasts and media sources and provide summaries of relevant

developments to designated Government personnel.

• Operate the OPS application systems and remote monitoring devices in accordance with established

procedures and Government direction, including initiating alert and notification processes when

authorized by designated Government officials.

• Route operational communications to appropriate Government personnel in accordance with established

escalation protocols.

• Provide information to callers regarding publicly available SNS programs and services and refer inquiries

to appropriate Government personnel in accordance with established procedures.

Basic Qualifications

• Bachelor’s Degree and 2 years of the below experience required, High School Diploma and 6 years of experience is considered in lieu of degree.
• Experience similar to 911 operator or switchboard operator supporting a 24/7 operations center or mission-critical environment

• Experience handling high volume incoming calls, service request, incident reports, or customer inquiries.
• Experience documenting, tracking, and escalating customer issues, incidents, or service requests.
• Proficiency using Microsoft Office.
• Ability to consistently work some weekends on a rotating schedule. Day or night shifts are available.
• Required to be on-call 24 hour/7 days a week. Must be able to respond to mission alerts within 15 minutes with a recall of 90 minutes to report to designated location. Must carry a cell phone at all times.
• Ability to lift up to 50 lbs.

Preferred Qualifications

• Experience with incident management, emergency response coordination, or operational reporting.
• Experience preparing incident logs, status reports, operational summaries, and shift handoff documentation with strong presentation skills.

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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.