System Support Specialist

The Digital Sector at Leidos currently has an opening for an Entry-Level System Support Specialist to work in our Huntsville, AL office. This is an exciting opportunity to apply your technical skills and experience while supporting the NASA End-user Services and Technologies (NEST) Contract mission, providing end-user computing device services at Marshall Space Flight Center (MSFC).

PRIMARY RESPONSIBILITIES:

• Assist with the setup and delivery of end-user services, including mobile devices, printers, and computer equipment, following established procedures and guidance from senior technicians.
• Provide basic technical support for end-user hardware, software, and device-related issues, troubleshooting common problems and escalating issues requiring additional technical expertise.
• Interact with NASA customers and contractors to provide basic information and assistance with NEST services, ensuring a positive customer service experience.
• Perform initial identification and basic troubleshooting of system issues using established procedures, escalating unresolved problems and incidents to senior-level technicians.
• Assist with documenting, tracking, and escalating third-party software and network-related issues to the appropriate technical support teams.
• Support the fulfillment of end-user hardware and software requests, ensuring accurate documentation and adherence to established service processes.

BASIC QUALIFICATIONS:

• High School Diploma or equivalent.
• 4 years of Information Technology (IT) support experience.
• Strong written and verbal communication skills, with the ability to interact professionally with customers and team members.
• Experience providing technical support for current versions of the Windows operating system.
• Experience providing technical support for current versions of macOS.

PREFERRED QUALIFICATIONS:

• Knowledge of and experience with the NASA desktop computing environment and software suite.
• Experience using ServiceNow to manage incidents and service requests.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

The salary for this position is approximately $30.00 - $35.52 an hour. The actual hourly rate is based on location.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.