Product Engineering Manager

The Product Engineering Manager leads a team of Product Engineers responsible for driving technical excellence across Lenovo's server and infrastructure portfolio. This role combines engineering leadership, defect management, customer escalation support, new product readiness, and strategic technology enablement.

The manager is accountable for developing technical talent, driving root-cause resolution of complex product issues, collaborating with Development and Architecture teams, and ensuring operational readiness for current and future technologies, including AI, GPU, water-cooling, networking, storage, and cloud solutions.

The role requires strong cross-functional leadership, balancing customer impact, engineering priorities, product quality, and business objectives across global regions.

What You Will Do:

• Lead and develop a geographically distributed team of Product Engineers, ensuring technical excellence, performance, and continuous professional development.
• Oversee product defect management, driving root cause analysis, resolution, and preventive actions for complex hardware and software issues.
• Manage critical customer escalations, coordinating with cross-functional teams to ensure timely resolution and minimize customer impact.
• Partner with Development, Architecture, Quality, and Technical Support teams to drive product improvements and resolve complex technical challenges.
• Drive new product introduction (NPI) readiness, ensuring engineering teams are prepared to support new server platforms and emerging technologies.
• Ensure technical readiness and expertise across server and infrastructure technologies, including AI/GPU, water-cooling, networking, storage, and cloud solutions.
• Establish and monitor engineering processes, operational metrics, and defect management practices to improve product quality and support efficiency.
• Prioritize engineering activities and resources, balancing customer needs, product quality, business priorities, and operational objectives.
• Drive continuous improvement initiatives, identifying opportunities to enhance engineering processes, technical capabilities, and overall product reliability.
• Provide technical guidance and support for complex infrastructure issues involving server hardware, firmware, BIOS/UEFI, BMC/XCC, operating systems, and enterprise environments.

What We Are Looking For:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field (Master's degree preferred).
• 8+ years of experience in Product Engineering, Technical Support, Development, Quality Engineering, or related technical functions, including at least 3 years of experience leading geographically distributed engineering teams.
• Proven experience managing critical customer escalations, complex product defects, and root cause analysis (RCA), driving issues through to resolution.
• Strong technical knowledge of server platforms and enterprise infrastructure, including hardware components, firmware, BIOS/UEFI, BMC/XCC, networking, storage, and hardware diagnostics.
• Good understanding of operating systems and virtualization technologies, particularly Linux, VMware, and Windows Server.
• Familiarity with product development lifecycles, engineering processes, and defect management tools and methodologies.
• Knowledge of cloud and emerging infrastructure technologies, including AI/GPU platforms and advanced cooling solutions such as water-cooling.
• Strong leadership and people management skills, with the ability to develop technical talent, drive execution, and coordinate cross-functional teams across global regions.
• Excellent problem-solving, strategic thinking, and decision-making skills, with the ability to manage competing priorities and make sound decisions under pressure.
• Strong collaboration and communication skills, combined with a continuous improvement mindset and focus on product quality and customer satisfaction.

What We Can Offer You:

Compensation & Rewards

• Performance-based salary reviews and annual bonuses
• Meal tickets, service anniversary awards, and referral bonuses
• Employee share purchase program
• Scholarships for employees’ children

Health & Well-being

• Fully covered private medical insurance
• Annual well-being allowance for sports, training, relaxation, and therapy, and on-site chair massage
• Life & accident insurance with extra medical coverage
• Employee Assistance Program

Training & Development

• Technical Ladder & Sales Excellence programs
• Individual Career Development Plans with mentoring
• Bookster subscription for continuous learning

Time Away

• 21-28 vacation days depending on tenure
• Sick days and extra paid leave for public holidays on weekends
• Additional paid leave for employees with children

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.