ServiceNow Delivery Engineer

Lenovo · Servers & Data Center Hardware · Smartphones · JavaScript · 12 days ago
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Salary
≈ $20k – $53k per year (Estimated)
Location
In office (Chongqing)
Seniority
Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 17, 2026. Lenovo scores A on the Alion truth index.

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Lenovo

Lenovo Group Limited is a global technology enterprise specializing in personal computing, smart devices, data center infrastructure, and enterprise IT services. Headquartered in Beijing, China, and Morrisville, North Carolina, United States - with its registered office in Hong Kong - the publicly traded corporation operates across three primary business divisions: the Intelligent Devices Group (IDG), the Infrastructure Solutions Group (ISG), and the Solutions and Services Group (SSG). Through an extensive product and services portfolio encompassing ThinkPad and IdeaPad personal computers, Motorola smartphones, ThinkSystem enterprise servers, edge computing hardware, and hybrid cloud solutions, the enterprise provides hardware, software, and managed IT services to commercial clients, public institutions, and retail consumers across more than 180 markets worldwide.
lenovo.com · HQ: Beijing, China · Smartphones · Servers & Data Center Hardware · Laptops · 1001-5000 employees · Est. 1984
Tech stack of Lenovo

Job Responsibilities

1. Conduct complex enterprise-level ServiceNow system implementation projects, independently undertake core development work, and ensure the smooth delivery of project functions.

2. Develop and optimize ServiceNow platform functions based on JavaScript, Glide API, Scripted REST APIs and other advanced platform scripting technologies to meet enterprise business demands.

3. Design and implement reliable integration solutions between ServiceNow and external systems through REST, SOAP protocols and MID Server, and complete system docking and data interaction work.

4. Implement and iterate ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent and AI Search, and build AI-driven business automation scenarios.

5. Carry out system performance tuning and code review work, standardize development specifications, and provide technical guidance and mentoring for junior developers to improve the overall team development quality.

6. Combine LLM integration and prompt engineering technologies to explore and land innovative AI automation use cases based on the ServiceNow platform.

Job Requirements

  • 3~5 years of hands-on ServiceNow development experience
  • Proficient in JavaScript, Glide API, Business Rules, Script Includes, and Client Scripts
  • Experience configuring and customizing ITSM modules (Incident, Problem, Change, Request)
  • Skilled in building workflows, Flow Designer flows, and catalog items
  • Familiar with REST/SOAP integrations and third-party system connectivity
  • Basic understanding of AI/ML concepts and experience with ServiceNow AI features (e.g., Predictive Intelligence, Virtual Agent, Now Assist)
  • Able to troubleshoot, debug, and resolve platform issues independently
  • ServiceNow Certified System Administrator (CSA) required; CAD is a plus
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