System Team Lead – Infrastructure Operations

Key Responsibilities

• Provide technical coordination and operational oversight for critical infrastructure services and activities, ensuring service continuity and resilience.
• Lead technical engagement with clients, stakeholders, vendors and cross-functional teams for infrastructure operations, projects and changes.
• Represent the infrastructure function in audits, compliance assessments and governance activities, ensuring required technical evidence and remediation are addressed.
• Provide technical support and coordination for CyberArk infrastructure, including Privileged Access Management (PAM) operations, troubleshooting, upgrades and migration activities.
• Support and coordinate CyberArk migration and infrastructure transformation initiatives, including technical planning, dependency assessment, implementation and validation.
• Coordinate patching, vulnerability remediation and infrastructure security compliance activities.
• Oversee asset, ITSM, lifecycle, inventory and warranty management to maintain infrastructure governance and operational accuracy.
• Ensure accurate and timely infrastructure, patch, asset, compliance and operational reporting.
• Collaborate with application, network, security and other technical teams to resolve complex incidents and deliver infrastructure initiatives.
• Provide technical oversight for assigned infrastructure platforms and services, ensuring operational stability, availability and continuous improvement.

Education

• Diploma or bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience.

Experience

• Strong hands-on experience managing Windows Server 2016/2019/2022 environments.
• Strong L3-level experience in Active Directory, DNS, DHCP and Group Policy.
• Proven experience in VMware/Nutanix administration, technology refresh and infrastructure migration.
• Experience supporting AWS, Commvault and enterprise NAS/storage environments.
• Experience with CyberArk Privileged Access Management (PAM) and supporting CyberArk operations, upgrades or migration activities.
• Experience in Data Centre operations, migration, consolidation or infrastructure transformation.
• Experience working in a regulated enterprise environment with audit and compliance requirements.
• Experience coordinating technical activities, supporting team members and handling client/stakeholder engagements.
• Previous experience in MIS Support/NOC operations is an advantage.

Certifications

• VMware Certified Professional (VCP) / current VMware Cloud Foundation certification preferred
• Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI) preferred; NCM-MCI is an advantage
• AWS Certified CloudOps Engineer - Associate or equivalent AWS infrastructure certification preferred
• ITIL Foundation preferred

Key Competencies

• Strong technical ownership and independent decision-making.
• Strong L3 troubleshooting, analytical and problem-solving skills.
• Ability to plan and lead complex infrastructure activities and migrations.
• Strong technical leadership, coordination and mentoring skills.
• Excellent client, stakeholder and communication skills.

Ability to manage critical activities effectively under pressure while maintaining service availability, security and ope