Assistant Director of Operations

OVERVIEW

The Level99 team is seeking an Assistant Director of Operations for our upcoming opening at Garden State Plaza in

Paramus, NJ who will be responsible for ensuring a best-in-class customer experience for nearly 500,000 guests per

year by managing daily operations of our entertainment and bar venue which combined spans over 45,000 square

feet. The Assistant Director of Operations will lead a team of managers and hourly team members and deliver

exceptional results via their commitment to detail and ability to work across all levels of the Level99 organization.

A successful candidate will execute the strategic initiatives given by the Director of Operations and Support Center,

dive into all of the daily details and be the expert on every role within the organization leading by example day-in,

and day-out. The Assistant Director of Operations is responsible for the overall success of the venue: cultivating a

team environment that provides our guests with an extraordinary hospitality experience while directing the

management team (across beverage, entertainment operations, event operations, and maintenance) and ensuring all

team members perform at a consistently high level. Our team is highly collaborative, working alongside teammates

from multiple disciplines to produce optimal results.

A Level99 Assistant Director of Operations has honesty and personal integrity that is above reproach, prefers a joyful

and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things works

hand in hand with the on-site Director of Operations to ensure venue success.

RESPONSIBILITIES

• Lead, direct and manage Beverage, Entertainment and Event day-to-day venue operations including ensuring

  a guest-first experience and developing / managing all operations members (training, scheduling,

  compliance, standards/performance, and policies).

• Lead the operations team management and adherence to the financial performance of the unit executing a

  cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained

  concurrently (eg scheduling, inventory, local vendor relations, hiring/firing, training, etc)

• Ensure best-in-class hospitality experience and team member satisfaction.
• Monitor and develop team member performance, particularly the operations management team, to include,

  but not limited to, providing supervision and professional development, scheduling, conducting counseling

  and evaluations and delivering recognition and reward.

• Recruit, hire and train team members, overseeing the success and development of 75+ individuals at the

  venue.

• A hands-on operator that will oversee service quality, operational efficiency, guest satisfaction, standards

  compliance and service and financial measurements.

• Provide insight and feedback of the Level99 operations playbook, while executing it as-written, ensuring

  standards are consistently upheld across operational swimlanes.

• Identify operational performance, productivity and efficiency gaps and implement measures to correct those

  deficiencies and communicate learnings to the Director for consistency and best-in-class operations.

• Other duties, as assigned

MUST-HAVE SKILLS

• Minimum 5 years of high-volume progressive growth in the hotel, entertainment, or restaurant industries
• Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting,

  labor management & scheduling, COGS reporting, invoice management, reservation management, and more

• Strong guest-facing communication and service recovery skills
• Team-first attitude and ability to successfully communicate across all levels of the organization
• Exceptional verbal, written, and interpersonal skills
• Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word,

  Excel, & PowerPoint

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and

  holidays as well as emergency responsiveness as required

• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk

  up and down stairs, and read

• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail
• Must have the ability to promote positive, fair, and ethical relations with all team members as an

  ambassador of the Level99 brand

• Compassionate, empathetic, humble, respectful, and kind - very high emotional intelligence
• A reliable car, current driver's license
• Ability to train on-site at our existing locations

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Bachelor’s Degree or above in a related field, or equivalent experience
• Knowledge of a second language, particularly Spanish or Portuguese, a plus
• Previous or current experience as a General Manager or multi-unit leader
• Experience with new openings for hotels, restaurants, or entertainment establishments
• Experience in the NJ market, a plus