T24 Interface Support Lead

Role Overview:

We are looking for an experienced T24 Interface Support Lead with strong expertise in Temenos T24/Transact, interface frameworks, local customization, production support, and T24 architecture. The ideal candidate should have hands-on experience with Integration Framework, Interaction Framework, Temenos Open Connectivity Framework (TOCF), and strong knowledge of TAFJ/TAFC, middleware, MQ, and COB/batch processing.

Key Responsibilities:

- Provide L2/L3 production support for Temenos T24/Transact applications and interfaces.

- Lead troubleshooting and resolution of T24 interface, integration, batch, and production issues within agreed SLAs.

- Work on local customization and enhancements based on business requirements.

- Design, develop, configure, and support T24 interfaces using Integration Framework, Interaction Framework, and Temenos Open Connectivity Framework (TOCF).

- Work with T24 components including Enquiries, Versions, Templates, OFS, Interfaces, Browser, Multi-threading, TAFC, and TAFJ.

- Support integration between T24 and external/enterprise applications using appropriate interface and messaging mechanisms.

- Troubleshoot middleware and integration components including JBoss, WebSphere, and IBM MQ.

- Support COB and batch processing, including scheduling, monitoring, failure analysis, and issue resolution.

- Analyze application logs, interface failures, batch issues, and system errors to identify root causes.

- Coordinate with development, infrastructure, database, testing, and business teams for issue resolution.

- Provide technical support during SIT and UAT, including defect analysis, fixes, retesting, and deployment support.

- Support releases, deployments, production changes, and post-deployment validation.

- Maintain technical documentation, support procedures, and troubleshooting guides.

- Participate in technical discussions, incident reviews, and continuous improvement initiatives.

- Guide junior team members on T24 support, interfaces, troubleshooting, and best practices.

Required Skills & Experience :

- 5 - 9 years of experience in T24/Temenos Transact, with strong experience in interface support and production support.

- Strong hands-on experience with T24 local customization and production issue resolution.

- Detailed understanding of T24 architecture and core components.

- Strong experience with T24 Integration Framework, Interaction Framework, and Temenos Open Connectivity Framework (TOCF).

- Strong knowledge of TAFJ and TAFC.

- Hands-on experience with Enquiries, Versions, Templates, OFS, Interfaces, Browser, and Multi-threading.

- Strong understanding of COB and batch processing.

- Good knowledge of JBoss, WebSphere, and IBM MQ in T24 environments.

- Experience troubleshooting T24 application, interface, middleware, and batch-processing issues.

- Experience supporting SIT/UAT and production releases.

- Good understanding of incident, problem, change, and release management processes.

- Strong analytical and troubleshooting skills with experience handling critical production incidents.

- Good communication and stakeholder management skills.

- Ability to coordinate across technical, business, and vendor teams in a production environment.

Skills

T24, Technical Support, Production Support, Temenos, Temenos Transact, System Configuration, JBOSS, WebSphere, Middleware