Assistant General Manager

Position Summary

Life Time champions a healthy and happy life for its members. As the nation’s only Healthy Way of Life brand, Life Time delivers an unmatched athletic resort experience and provides a comprehensive healthy living, healthy aging and healthy entertainment experience that goes well beyond fitness to encompass the entire spectrum of daily life for individuals, couples and families of all ages. We operate over 110 fitness centers around the United States and Canada, most of which operate 7 days a week, 24 hours a day. Our innovative programs, world-class training, nutrition and holistic approach to wellness helps others towards a healthy way of life by engaging their areas of interest and helping them discover new ones. Join our team and showcase your leadership skills in our fast-paced health and fitness careers.

The Assistant General Manager will be responsible for the Membership Concierge department's overall direction, coordination, operation, and success in addition to supporting the clubs General Manager/Senior General Manager with club leadership responsibilities. The Assistant General Manager will assist the General Manager/Senior General Manager in ensuring that the club meets or exceeds financial goals while providing remarkable leadership in the areas of customer service, team member relations, sales, and in-center business performance. Provide daily support to a team of 150 to 300 team members and offer ongoing leadership, motivation, coaching and development. Cast, coach, communicate, align and hold the department heads accountable to ensure the consistent delivery of Life Time brand expectations as a Healthy Way of Life destination. Act as the club ambassador to give each member an unforgettable club experience. This is a unique position for an ambitious and inspirational leader.

Job Duties and Responsibilities

• Monitors revenue, expenses, payroll for each department a weekly basis through the GM Dashboard
• Oversees the GM and Department Manager business plans, Companies Inside Lead Business Plans, Monthly Executive Audit and Companies Inside Scorecard Review
• Acts as “mayor of the club” to promote member engagement and provide each member with an exceptional club experience
• Performs club audits to ensure that all areas of the club are clean, neat, organized, and in “like new” condition
• Demonstrates a positive attitude and ensure Department Manager and team members are providing the highest level of customer service, cleanliness, and financial performance
• Meets one-on-one weekly with Department Manager to ensure Key Performance Indicators (KPI’s)are followed and all departments are meeting or exceeding budgetary goals and connectivity metrics
• Recruits, hires, and mentors Department Managers to promote career growth through training, development, and performance assessment
• Facilitates weekly Department Manager meetings to communicate and align around clubs key business objectives and opportunities
• Attends applicable certifications needed to prepare for the General Manager Role

Position Requirements

• High School Diploma or GED
• 2 or more years of experience managing people in fitness, hospitality or retail industries
• 2 or more years of experience managing profit & loss statements/revenue/EBITDA budget
• Experience providing customer service and dealing with customer concerns
• Experience interviewing and hiring department managers and front line team members
• Proven conflict management skills
• CPR/AED Certified
• Ability to effectively build teams
• Track record of success in a performance-driven work culture
• Knowledge and passion for the health and fitness industry

Preferred Requirements

• Bachelor's Degree in a related field
• Sales or fitness management experience

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.