Partner Operations Manager

Lightedge is seeking a Partner Operations Manager to build and run the operational backbone of our channel and alliance programs. This role owns the systems, processes, and reporting that keep our partner ecosystem - including Broadcom/VMware, AWS, and IBM - running smoothly, from deal registration through incentive payout. You'll work closely with Sales Ops, Sales Enablement, and Channel Account Managers to make sure partner-sourced revenue is tracked accurately, and partners have a frictionless experience working with Lightedge

Responsibilities

• Own end-to-end deal registration process: intake, approval workflows, conflict resolution, and SFDC data integrity for partner-sourced opportunities

• Maintain and improve the partner portal, ensuring content, pricing, and program materials stay current

• Build and maintain partner performance dashboards and scorecards (pipeline sourced/influenced, bookings, attainment against partner plans) for use in QBRs and board/PE reporting

• Partner with Sales Ops to align channel data structures, routing rules, and reporting cadences with the broader sales organization

• Support partner onboarding: agreements, systems access, training coordination with Sales Enablement

• Serve as the operational point of contact for partner escalations related to process, systems, or program mechanics

• Identify and drive process improvements and automation opportunities across the partner lifecycle

• Manage Partner agreement audit and move Lightedge partners to latest Lightedge agreements.

• Own partner tools such as Partner TAP, and partner with sales commission for partner commission inquiries.

Qualifications

• 5+ years in partner/channel operations, sales operations, or alliance management, ideally in IT infrastructure, cloud, or managed services

• Strong working knowledge of Salesforce and deal registration/PRM tooling

• Experience administering MDF, co-op, or partner incentive programs

• Excellent analytical skills - comfortable building reporting and dashboards from raw data

• Strong cross-functional communication skills; able to work effectively with sales leadership, finance, and external partner contacts

• Highly organized, process-oriented, and comfortable owning ambiguous or undocumented workflows

Preferred Qualifications

• Familiarity with VMware/Broadcom, AWS, or IBM partner programs specifically

• Familiarity with Technology Solution Distributor ecosystem

• Experience supporting a PE-backed or M&A-active organization where reporting rigor and data integrity are closely scrutinized

• Prior experience building account plan or QBR frameworks