Application Support Specialist

Application Support Specialist

About the Role

We are looking for an Application Support Specialist to ensure the effective operation and continuous improvement of business-critical applications.

The role combines application administration, technical support and collaboration with business and IT teams, ensuring systems are properly configured, maintained and aligned with business needs.

Key Responsibilities

• Administer and configure business applications, including user access, permissions and workflows.
• Investigate technical and functional issues and coordinate their resolution.
• Manage incidents and service requests using ticketing tools.
• Collaborate with developers, vendors and business stakeholders on application-related matters.
• Monitor system performance, data flows and integrations.
• Support testing, release validation and implementation of system updates.
• Maintain technical documentation and operational guidelines.
• Identify opportunities to improve system reliability and usability.

Requirements

• Experience in business application administration, application support or systems management.
• Understanding of enterprise applications, workflows and integrations.
• Practical knowledge of Jira, Zendesk or similar ticketing tools.
• Experience with user administration, access management and system configuration.
• Basic understanding of APIs, data flows and application logs.
• Ability to troubleshoot issues and communicate effectively with technical and non-technical teams.
• Strong organisational skills, independence and a proactive approach.

Nice to Have

• Experience with enterprise and custom-built applications.
• Knowledge of ITIL principles, including incident, problem and change management.
• Familiarity with financial systems and processes related to accounting, treasury, investment funds or real estate.