Implementation Specialist, US (Remote)

Your Mission

Implementation Specialist, US (Remote)

Implementation Specialists are the difference between a customer’s first weeks with Linnworks and a lifetime of loyalty. You’ll join a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems - fast. Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. It’s part strategist, part technologist, part storyteller - and entirely driven by the belief that a great first experience changes everything. We're looking for someone genuinely curious - always testing new ideas, comfortable challenging their own assumptions, and driven to find a better way of doing things.

Linnworks product experience is a plus but not required - full product training is provided on the job.

Applicants must live in either Eastern or Central US Time zones

What you’ll do:

• Lead discovery and configuration across channels, inventory, shipping and automation

• Help clients clean up and import product and order data (CSV/XLSX)

• Troubleshoot integration issues and escalate with clear, reproducible detail

• Keep projects on track in Salesforce, and write documentation clients can use after go-live

• Feed client patterns back to Product, Sales, Engineering, and the wider team

Attitudes:

• Trustworthy & responsible, flexible, stress-tolerant

• Helpful attitude, capable of asking and accepting help when needed

• Quick learner, naturally curious, and always testing new ideas

• Continuous-improvement mindset: comfortable challenging your own assumptions to find a better way of doing things

• Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative and committed

• A proactive, problem-solving mindset

Knowledge:

• Understanding of project and task management

• Curiosity about how order/inventory management and e-commerce operations work end-to-end - you don't need to be an expert on day one, you'll build this knowledge on the job

What You'll Bring To The Role

• Track record of strong performance in a previous role

• At least 6-12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development)

• Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment

• Technically minded, with a basic understanding of APIs and how systems connect and exchange data

• AI-curious rather than an AI expert: you don't need to arrive as an AI power-user, but you're keen to explore how AI-assisted tools (e.g. Claude, Fellow) can drive efficiency in documentation, meeting notes, and day-to-day work

• Experience with Salesforce (CRM), Asana (project management), and other standard Office applications

• Good understanding of working with and manipulating data in CSV and Excel (XLSX) files

• A natural teacher. You can explain complex systems to non-technical users, check they’ve understood, and adjust your approach when something isn’t landing

• Excellent written and verbal English language skills

• Confident, clear communicator - comfortable running customer calls, status updates, and internal presentations

• Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure

• Decision-making and strategic thinking skills

• Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers

• Experience training, coaching or enabling others (customer training, support, retail or warehouse team leads, teaching). Formal or informal both count

• Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e.g. Shopify, Amazon Seller Central, TikTok Shop, WooCommerce), or fulfilment platform - or broader e-commerce sector experience - is strongly preferred

Heads up: our application emails sometimes land in spam, so please check your junk folder.

Why us?

We embrace diversity and inclusion and encourage our amazing team members to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy.

• 401(k) Plan with employer match
• Generous medical, dental and vision plans
• Flexible spending, dependent care, and health savings accounts
• Short-Term and Long Term Disability
• Life Insurance and AD&D Insurance
• Health and Wellness Initiatives
• Workplace Flexibility
• 20 days Paid time off
• 10 Company Holidays
• 14 Sick Days
• 2 Volunteer Days
• Team Member Referral Program