Senior Technical Account Manager

Overview

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

Job Description

Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. Today, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical.

Responsibilities

• - Participate in the Sales-to-CS handoff, reviewing the PoV plan and scoping documents to understand the customer's environment, architecture, and agreed success criteria.
• - Lead the technical portions of the kickoff call - environment review and use-case setup - and run structured onboarding sessions to validate technical progress.
• - Own technical delivery during onboarding: stand up AVD, Windows 365, Intune, and Nerdio Manager; coordinate with the customer's technical team; and manage the implementation runbook.
• - Manage a book of Enterprise customer accounts - including Nerdio's largest or most complex - and serve as the primary point of contact for technical questions, issue coordination, and problem resolution.
• - Advocate for customers and build strong relationships with technical stakeholders to ensure effective utilization of Nerdio Manager and maximize customer value.
• - Maintain deep, current product knowledge of Nerdio Manager and the broader AVD/Azure ecosystem to serve as a credible, trusted technical advisor.
• - Identify and respond to P1/P2 incidents; own corrective action plans for at-risk accounts and bring product roadmap context into customer conversations to address forward-looking concerns.
• - Collect and analyze customer data to identify trends, understand adoption patterns, and generate insights that improve the customer experience.

Required Skills

• - 5-8 years+ of relevant experience in account management, consulting, or professional services.
• - Strong technical background in cloud computing, infrastructure, or related fields.
• - Hands-on experience deploying and optimizing VDI environments; AVD (Azure Virtual Desktop) experience preferred.
• - Solid understanding of XaaS business models (SaaS, PaaS, IaaS) and experience managing relationships across IT Operations, Finance, and Software Engineering stakeholders.
• - Strong problem-solving abilities and an analytical mindset for identifying and addressing customer challenges.
• - Excellent communication and presentation skills, able to engage both technical and non-technical stakeholders.
• - Strong time-management, project-management, and interpersonal skills for collaborating with internal and external stakeholders.

Benefits

• - Competitive Base + Incentive Plan
• - Stock Options
• - Health and Welfare Plans*
• - Life and Disability Plans*
• - Retirement Plan*
• - Unlimited Flexible Paid Time Off......including your birthday off!
• - Collaborative Team Culture