Hardware Support Engineer

Here at LionsBot, we are all one team, striving together for excellence.

We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.

Key Responsibilities

• Resolve hardware escalations from field teams, distributors, and customers within SLA targets

• Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)

• Drive corrective actions with Engineering, Quality, and Supply Chain teams

• Analyze field failure data to identify trends and recommend reliability improvements

• Create and maintain technical documentation including repair guides and diagnostic procedures

• Train and mentor L1/L2 support engineers on hardware troubleshooting techniques

• Support ECN implementations and provide field impact assessments

• Participate in NPI-to-sustaining transitions and production line support when needed

• Build and maintain technical knowledge base for the support organization

Qualifications & Experience

• 1-3 years in hardware support, field service, or reliability engineering

• Fresh Graduate is welcomed to apply

• Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting

• Proficient in Solidworks

• Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone)

• Excellent technical writing and documentation skills

• Experience training and mentoring junior engineers

• Background in robotics, automation, or similar electromechanical products preferred

• Degree in Mechanical, Electrical, or Mechatronics Engineering preferred

If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots!