IT Support Specialist

Job Summary

We are seeking a motivated IT Support Specialist to provide hands-on technical support and maintain IT infrastructure for local and remote users across APAC, ensuring seamless daily operations and high service standards.

Responsibilities

• Provide daily hands-on IT support for Singapore office devices including workstations, laptops, mobile devices, printers, IP cameras, switches, and wireless access points
• Deliver executive-level IT support and remote assistance to SHEIN employees across the APAC time zone
• Collaborate with internal teams to diagnose, troubleshoot, resolve, and document technical issues and improvement initiatives
• Manage user onboarding and offboarding by setting up accounts, systems, and conducting orientation sessions
• Maintain IT system security, updates, and compliance with company policies
• Keep accurate documentation of IT incidents, assets, and solutions for operational transparency
• Coordinate with third-party service providers and external partners to ensure timely resolution of technical issues and uphold enterprise IT standards
• Support and implement IT policies and procedures to align with organizational requirements

Required competencies and certifications

• Strong working knowledge of computer hardware, operating systems, networking fundamentals, and endpoint management tools
• Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly
• Familiarity with helpdesk ticketing systems and remote support tools

Preferred competencies and qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field OR equivalent work experience
• 1-3 years of experience in enterprise IT support or systems administration
• Excellent interpersonal skills with a strong customer service orientation
• Detail-oriented and highly organized with the ability to manage multiple priorities efficiently
• Ability to work independently and collaboratively in a fast-paced environment

Skills

Switches, Third Party Vendor Management, Helpdesk Support, Manage IT Support team, Windows & Mac operating systems, Endpoint Management, IT Infrastructure Operations, It Helpdesk, Laptops, IT Infrastructure, Printers, IP Cameras, It Security System, Operating Systems, Mobile Devices, Computer Hardware Troubleshooting, Collaborate With Internal Team, Office Support, Implementation of It Strategies