Warranty Engineer
Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.
The Warranty Engineer reports directly to the Sr Customer Quality Manager. It's primary role is to ensure that customer submissions for warranty claims are expeditiously processed within T&L resulting in a mutual agreement regarding which claims will be credited by T&L based on verification efforts conducted by T&L Technical Staff. The Warranty Engineer will manage status of all claims via data tracking systems present within T&L as well as the appropriate business portal as may be provided by the customer.
ABOUT THE JOB
Weekly capture customer specific warranty claims into Littelfuse database (Aras, RMA App, CoPQ App).
Direct customer to send specific warranty claim units to the originating facility (Muzquiz, Matehuala, Piedras Negras) for evaluation.
Secure analysis results of open warranty claims from the originating facility and process (approve/deny/scrap) the claim in Littelfuse database as well as the customer’s designated record location (website).
Weekly monitor the open warranty claims to ensure expedience of processing each claim through to closure with the customer to ensure there are zero auto debit cases due to.
ABOUT YOU
Engineering Degree in Electronics, Electric or Industrial. Experience
2+ years of experience in Quality, Engineering or Project Management.
Demonstrated ability to influence others with data and proven track record of partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations).
A full complement of PC skills (Microsoft office suite with emphasis on Excel, PPT, Power BI).
Excellent (English) written and verbal communication skills.
Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values - Customer Focus, Integrity, Innovation, Teamwork and Results Driven - supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.
We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference - everywhere, every day.
We offer a competitive salary package and a variety of benefits, including as well as development opportunities like internal Lean Six Sigma Certification.
At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.