Network Engineer - L1

As a Network Support Engineer (L1), you will be responsible for providing L1 level support for global IT infrastructure. You will play a key role in monitoring network performance, handling bandwidth analysis, and coordinating with ISPs and third-party vendors for issue resolution.

Roles and Responsibilities:

• Provide L1 level support for global IT infrastructure.
• Monitor network performance using tools like SolarWinds, ManageEngine, Cisco Prime, and Nagios.
• Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN, and ISP links.
• Handle bandwidth utilization analysis and generate availability and trend reports.
• Respond to alerts and notifications configured in monitoring systems.
• Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
• Coordinate with ISPs and third-party vendors for issue resolution.
• Follow ITIL processes for incident, problem, change, and configuration management.
• Work with ticketing tools like ServiceNow for issue tracking and resolution.

Requirements:

• Proficiency in ticketing tools, SolarWinds, ServiceNow, and other network monitoring tools.
• Strong knowledge of routing protocols, virtual private networks (VPN), switching protocols, and wireless networking.
• Excellent communication skills for ISP coordination and international client coordination.
• Ability to work in rotational shifts.
• 1 to 3 years of experience in a global IT support environment.
• Hands-on experience with monitoring tools and network gear.
• Familiarity with LAN/WAN bandwidth and performance monitoring.
• Experience in generating technical reports for clients or management.
• Exposure to global customer support environments.
• Strong verbal and written communication skills.
• Experience with global IT support operations.
• Proficient in monitoring and ticketing tools.

Preferred Skills:

• Experience with Cisco CCNA/CCNP.
• ITIL certification.
• Familiarity with cloud platforms such as AWS and Azure.
• Knowledge of scripting languages such as Python and PowerShell.
• Understanding of ITIL framework and processes.
• CCNA certification is a strong advantage.

Skills

CCNA, CCNP, ITIL, LAN, Network, Networking, Routing, ServiceNow, SolarWinds, Switching, VPN, WAN, Wireless