System Administrator - Elite Managed Services

Summary

The System Administrator serves as a high-touch, senior-level technical consultant and primary infrastructure lead for high-value client enterprise environments. This role bridges advanced cloud and hybrid architecture, proactive systems management, and executive client consultation.

Unlike traditional operational support roles focused primarily on break/fix ticketing, the System Administrator acts as a trusted technical advisor. Responsibilities include executing complex cloud transformations, optimizing hybrid infrastructure, driving Tier 3 operational escalations, conducting proactive technical health checks, and leading technology roadmapping alongside client leadership and Logicalis Account Executives.

Essential Duties and Responsibilities

Strategic Client Engagement & Technical Advisory

• Serves as the dedicated technical owner and key contact for high-value Elite Managed Services enterprise accounts

• Conducts regular technical health checks, architecture reviews, and technology roadmapping sessions in close partnership with client leaders and Logicalis Account Executives.

• Translates complex business objectives into scalable, resilient technical solutions across hybrid cloud ecosystems.

• Leads incident response for critical outages, delivering clear root cause analysis (RCA) and long-term remediation strategies with exceptional executive composure.

Cloud & Hybrid Infrastructure Engineering

• Azure Architecture & Operations: Architect, configure, and maintain enterprise Microsoft Azure environments, including IaaS, PaaS, networking, ExpressRoute, VPN Gateways, Azure Virtual Desktop (AVD), and storage.
• Identity & Access Management (IAM): Architect and administer identity solutions across Active Directory Domain Services (AD DS), Microsoft Entra ID, Single Sign-On (SSO), multifactor authentication (MFA), and Conditional Access policies.

• Hybrid Virtualization: Manage and integrate on-premises virtualized infrastructure, including VMware vSphere and Microsoft Hyper-V, with Azure cloud workloads.

• Backup & Disaster Recovery: Implement and regularly validate business continuity, backup, and failover capabilities across hybrid environments using Azure Recovery Services, Veeam, and Zerto.

• Automation & Scripting: Drive operational efficiency through administrative automation using PowerShell, Azure CLI, ARM templates, or Bicep.

Operational Governance & Continuous Improvement

• Resolves complex, escalated technical issues spanning operating systems, cloud identity, networking, and virtualization platforms.

• Authors and maintains high-quality technical documentation, operational runbooks, and environment architecture diagrams.

• Adheres to and enforce ITIL-aligned Incident, Problem, and Change Management practices customized to enterprise governance standards.

Genera l

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline strongly preferred, or equivalent high-level professional industry experience.

Experience / Technical Requirements

• Minimum of 7-10+ years of progressive experience in enterprise systems engineering, cloud administration, or senior managed services consulting roles.

• Deep hands-on experience in Microsoft Azure cloud infrastructure design, deployment, resource optimization, and network topology.

• Mastery of enterprise Active Directory Domain Services, including Group Policy, DNS/DHCP, and trust relationships, and Microsoft Entra ID, including Conditional Access, Privileged Identity Management (PIM), SSO, and hybrid synchronization.

• Proficiency with Windows Server 2016-2022 and VMware vSphere or Hyper-V cluster management.

• Solid scripting capabilities in PowerShell or Azure CLI for scalable systems administration.

• Familiarity with enterprise networking, including Cisco switching, routing, and firewalls, or a legacy systems background in Linux, Unix, or IBM environments is a plus.

Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104).

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305).

• Microsoft Certified: Identity and Access Administrator Associate (SC-300).

Other Skills and Abilities

• Ability to communicate complex technical topics clearly to non-technical client executives.

• Demonstrated urgency and proactive ownership in identifying infrastructure risks and optimizing client environments before outages occur.

• Ability to act as a seamless bridge between technical execution, client relationship management, and account growth.

• Strong executive presence, sound judgment, and composure during critical incidents and escalations.

• Ability to collaborate effectively across Sales, Engineering, Service Delivery, Security, and other internal teams.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about; climb steps or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

NOTE: It is Logicalis' practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they have completed the test satisfactorily (for example, a negative TB test).

Salary Compensation Range:$60,569 to $74,000/yr plus bonus.

LogicalisUS Benefits Summary