SOC Analyst, Intermediate

Do you get excited about monitoring and management tools that keep environments running securely and reliably? Do you have a passion for cybersecurity, threat detection, and operational excellence?

We are looking for a driven and self-motivated Intermediate Security Operations Centre Analyst for our Calgary team to help ensure the security, availability, and operational uptime of the tools used to monitor, protect, and manage Long View’s clients’ environments! In this role, you will serve as a key resource for escalated security incidents, providing technical guidance, knowledge sharing, and day-to-day support to fellow analysts.

This is an onsite position based in Northeast Calgary and will require working in shifts and on weekends.

A Day in the Life:

• Serve as a trusted escalation point for complex security events, providing technical guidance, mentorship, and support to fellow analysts

• Monitor, investigate, and respond to security incidents, suspicious activity, and operational alerts across client environments

• Analyze and triage security events using SIEM and monitoring platforms, escalating incidents as required

• Act as the first line of defense within the ITOC, monitoring network, infrastructure, and security alerts and coordinating incident response

• Manage incidents, investigations, and service requests through established case management and ITSM processes

• Conduct threat analysis, log reviews, and containment activities to support effective incident response

• Support access management processes, including privileged access management solutions such as CyberArk

• Perform vulnerability scanning activities, review findings, and remediate or escalate identified risks

• Execute approved infrastructure changes, patching activities, and scheduled maintenance within designated change windows

• Manage and monitor backup operations to ensure the availability and recoverability of client environments

• Assist with operational escalations, service disruptions, and client-impacting events to support service continuity

• Maintain and enhance internally developed tools and applications that support SOC and ITOC operations

What You Bring:

• 4+ years of experience working in a Security Operations Centre (SOC), Network Operations Centre (NOC), or similar IT operations environment supporting on-premise and cloud-connected technologies

• Experience working with SIEM, security monitoring, vulnerability management, and IT service management platforms

• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards

• Strong understanding of cybersecurity principles, threats, vulnerabilities, and incident response processes

• Experience provisioning new client services and working through customer onboarding tasks

• Experience with first-level server technologies (i.e. remoting into servers, implementing patches)

• Proven ability to troubleshoot and resolve technical and procedural issues across security, infrastructure, and network domains

• Ability to be on-site at a NE Calgary location

• Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights

What Makes You Extra Awesome:

• Security+ and/or ISC2 certification

• CCNA or CCNP certifications

• ITILv4

• Previous experience in a 24x7 operations center

Why Work at Long View:

• Great people and culture

• Recognition programs

• Fun is one of our core values

• Interesting work - Be part of exciting projects while accessing all the latest technologies

• Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness