Project Support Team Leader

Job ID: 42197

Location: Jingjiang, China

Position Category: Administration/Business Support

Position Type: Employee Regular

Project Support Team Leader

Lloyd’s Register

Location: Jingjiang, China

What we’re looking for

We are looking for an experienced people leader with a solid background in project support, administration, and stakeholder management. The candidate will lead a team of administrators and coordinators, ensuring the effective delivery of project support services, meeting KPIs, and adherence to global processes. You will be skilled at managing escalations, supporting continuous process improvement, promoting knowledge sharing, and building relationships with senior stakeholders while creating a collaborative and balanced team environment.

What we offer you

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes.

A full-time permanent role

The role

• Lead and manage a hub/cluster team responsible for RP activities on simple and standard projects. Provide direction, coaching, and performance feedback to team members to build a team environment centred on accountability and effective work.
• Oversee the coordination and delivery of simple and standard projects, ensuring they are completed on time and within scope.
• Collaborate with operational stakeholders to ensure alignment and effective communication throughout the project lifecycle serving as the primary point of contact for specified teams, facilitating the handoff of projects requiring coordination.
• Continuously evaluate and refine processes to enhance efficiency and effectiveness in project delivery and support.
• Establish and monitor Key Performance Indicators (KPIs) and targets for the relevant project support team. Oversee knowledge management efforts within the relevant project support team, ensuring critical knowledge is built, maintained, shared, and applied globally.
• Promote a culture of knowledge sharing and continuous learning within the team.
• Responsible for identifying customer needs and taking timely actions to maintain positive experiences.
• Build a client-centric culture, ensuring that customer experience is at the forefront of LR’s business.
• Ensure smooth and clear handover of tasks between teams during process cycle. Follow RACI document and clearly communicate transition points to avoid any task overlap or gaps in ownership.
• Act at all time with integrity, and conduct activities in line with internal procedures, legislation; and pursue continuous professional development to maintain a high level of relevant knowledge and awareness.

What you bring

• Demonstrated experience in a team leadership role, preferably in project support or a related field.
• Demonstrated ability to solve problems and make decisions, with a forward-thinking approach to escalation management and risk prevention.
• Solid stakeholder management skills, with the ability to build and maintain effective relationships with operational stakeholders.
• Experience in continuous process improvement and knowledge management.Understanding of global processes and standards, with the ability to ensure compliance and promote adherence across the team.
• Solid communication and interpersonal skills, with the ability to work effectively and negotiate at all levels of the organization.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

#LI-KC1 #LI-Hybrid

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply.

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at[email protected]and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).