Azure Network Engineer

We are looking for a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments. In this role, you will act as a frontline technical resource, resolving complex customer issues through phone, email, and web-based support channels.

You will own customer incidents from initial diagnosis through resolution, collaborating with engineering teams, subject matter experts, and management when required. The position requires strong technical expertise, excellent communication skills, and a customer-focused mindset.

Key Responsibilities

Provide technical support for complex cloud and networking issues.

Own customer incidents from identification through resolution.

Troubleshoot and resolve escalated technical issues.

Collaborate with engineering, operations, and cross-functional teams.

Contribute to product improvement initiatives through customer feedback.

Develop knowledge base content and self-help resources.

Maintain high customer satisfaction and support quality standards.

Continuously build technical expertise and serve as a subject matter expert in assigned areas.

Participate in readiness, training, and process improvement initiatives.

Technical Skills

Networking

Strong understanding of TCP/IP and the OSI model.

Experience with network administration and infrastructure support.

Expertise in troubleshooting large-scale network environments.

Wireshark

Network Monitor

Message Analyzer

VPN

IPsec

DHCP

DNS

HTTP/HTTPS

MPLS

BGP

Layer 2 and Layer 3 networking

Hands-on experience with:

• Firewalls
• Proxy solutions
• Network monitoring and diagnostics

Cloud & Virtualization

• Understanding of Private, Public, and Hybrid Cloud environments.
• Familiarity with Software Defined Networking (SDN).
• Experience supporting Windows and/or Linux operating systems.
• Knowledge of virtualization technologies and virtual infrastructure management.

Cloud Platform

• Knowledge of cloud platform services and architecture.
• Understanding of cloud deployment and operational concepts.
• Experience troubleshooting cloud-based solutions and services.

Operating Systems & Virtualization

• Familiarity with:
  • Active Directory
  • Security concepts
  • OS internals
• Understanding of virtualization technologies and administration.
• Experience with hypervisor configuration and management.

  Networking Technologies

  Virtual IPs (VIPs)

  NAT

  DNS

  Load Balancing

  Geo-Redundancy

  CDN Technologies

  VPN Solutions

  Networking Tools

  Ping

  Tracert

  Tracemon

  Wireshark

  Other network diagnostic utilities