CX Strategist Salesforce Program Architect

LTM • Media & Entertainment • Creative Agencies • Bachelor's Degree • 4 days ago
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Salary
≈ $120k – $231k per year (Estimated)
Location
In office (Glendale)
Seniority
Architect · 15+ years exp

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Aug 12, 2026. LTM scores B on the Alion truth index.

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LTM

LTM (formerly LTIMindtree) is a prominent global technology consulting and digital solutions enterprise that delivers comprehensive IT, cloud, and business transformation services to multinational corporations. Headquartered in Mumbai, India, the company operates an extensive international delivery network specializing in artificial intelligence, data engineering, and enterprise systems integration. As a subsidiary of the industrial conglomerate Larsen & Toubro, it partners with leading organizations across sectors such as banking, healthcare, and manufacturing to drive operational efficiency and digital modernization.
ltm.com • HQ: Mumbai, India • Information Technology • Design & Creative • Branding • Creative Agencies • Media & Entertainment • Enterprise Apps Implementation Partners • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Est. 1996
Tech stack of LTM

Job Title: CX Strategist Program Architect

Job Location: Glendale, Wisconsin

Experience: 15+ Years

Role Summary

Seeking a highly experienced CX Strategist Program Architect to lead enterprise wide Customer Experience transformation programs across business and technology landscapes

The candidate will define CX vision architect transformation roadmaps align business and IT stakeholders and drive largescale programs spanning CRM Digital Data AI Cloud Customer Service Marketing Commerce and Enterprise Platforms

Key Responsibilities

  • Define and drive enterprise CX and digital transformation strategy
  • Lead executive level workshops and stakeholder alignment across business functions
  • Design end-to-end customer journeys and target operating models
  • Architect enterprise transformation programs across multiple technologies and business domains
  • Translate business objectives into scalable solution and platform strategies
  • Provide strategic guidance on CRM Customer Data Platforms AI Analytics Integration Cloud and Digital Experience platforms
  • Lead roadmap planning governance business case development and value realization
  • Drive cross-functional collaboration between business product architecture delivery and operations teams
  • Act as a trusted advisor to client executives and senior leadership

Required Skills

  • 15 years of experience in Customer Experience Digital Transformation and Enterprise Consulting
  • Strong expertise in customer journey design business transformation and program architecture
  • Deep understanding of Salesforce ecosystem along with non Salesforce enterprise platforms
  • Experience in CRM Marketing Technology Customer Service Platforms Data Analytics AI Cloud Integration and Digital Experience solutions
  • Strong enterprise architecture and large program governance experience
  • Proven ability to engage Clevel stakeholders and influence strategic decisions
  • Experience leading global transformation initiatives and multivendor delivery models

Preferred Qualifications

  • Experience across Manufacturing Automotive Consumer Goods Retail Healthcare or BFSI industries
  • Exposure to AIdriven customer engagement personalization and customer data platforms
  • Experience with Salesforce Adobe Microsoft SAP Oracle AWS Azure Google Cloud and related enterprise ecosystems
  • Enterprise Architecture or consulting certifications preferred

Educational Qualification

Bachelors Degree in Engineering Business Technology or related discipline

MBA or equivalent postgraduate qualification preferred

Key Competencies

CX Strategy Transformation

Enterprise Program Architecture

Executive Stakeholder Management

Strategic Consulting

Digital Transformation Leadership

Business Technology Alignment

Value Realization Governance

Thought Leadership

Innovation Change Management

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