Engineer - Cloud & Infra Management

Ltm • Media & Entertainment • Creative Agencies • On-call duty • 1 day ago
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Salary
≈ $57k – $133k per year (Estimated)
Location
In office (Scottsdale)

Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 12, 2026. Ltm scores B on the Alion truth index.

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Profile match

Ltm

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors to get to the future faster by combining engineering DNA and tech expertise.
ltm.com • Bengaluru • Mumbai • Hyderabad • Chennai • Pune • Branding • Creative Agencies • Media & Entertainment • Enterprise Apps Implementation Partners • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Est. 1996
Tech stack of Ltm

Job Description Service Desk Support P1

  • Provides first level support and monitor all the queues in SNOW
  • Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results
  • Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems
  • Coordinates with the team preparing and deploying of new software enhancements and upgrades
  • Coordinates implementations and help implement new software and hardware upgrades
  • Maintains desktop terminal and printer hardware and software documentation
  • Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner
  • Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners
  • Independently completes Service Desk related incidents as assigned eg office moves printer installation etc
  • Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments
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