LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .
Field Support Engineer with manufacturing experience
Groningen, NL Netherlands
This requirement is for long term and will need presence onsite for 5 days a week
Job description is as below
5-10 years of experience in managing IT Infrastructure preferably in RD division Manufacturing site floor for Life sciences IndustryProficient in Dutch as well as EnglishProvide operational and project support for RD Laboratory Manufacturing systems operating within GxPregulated environments ensuring adherence to regulatory validation and data integrity requirementsAssist Site TSO for the daily prior activities eg Data analysis Knowledge articles update new application onboard support to new projects like data migrationCollaborate with the MAKE team consisting of key roles Business Technology Lead BTL Technology Service Owner TSO Site Delivery Lead SDL Information Security Risk Management ISRM representative and Operation Technology Lead OTL for ongoing projects of site and new requirementsCoordinates and acts as SPOC project lead for complex service requests local projectsInteracts with Manufacturing Labs and Logistics personnel to problem solve future state requirementsInteracts with multiple MLL stakeholders Execution systems plant engineers MLL IT techniciansMonitor and achieve service levels tracks metrics analytics and ensures site health of GTS services eg network reliability availability capacity etcCreating Dashboard Kanban for the site to track ongoing ticketsPerforms CMDB related to GTS servicesGood Communication with site stakeholders to build strong trustEnable Process Improvement and Automation InitiativesGood understanding of ServiceNow to create reports of task and incidents and other activitiesRisk security vulnerability and compliance management related to GTS servicesLocal site level asset planning purchasing deployment and decommissioningDelivery and coordination of end-user services service desk regarding Backup Database Windows team networking issues eg desktop, printer and other hardware support from respective Deskside L2 team network user access collaboration tools software install maintenanceService request coordination
