Senior Engineer - Cloud & Infra Management
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. LTM scores B on the Alion truth index.
The Incident Manager is responsible for managing the endtoend incident lifecycle and coordinating technical and operational teams to restore services as quickly as possible while minimizing business impact The role ensures incidents are appropriately prioritized owned escalated communicated resolved and closed in accordance with established SLAs and Incident Management procedures
Key Responsibilities
Incident Management Coordinate incident activities from identification through restoration and closure ensuring appropriate ownership and timely progression
SLA Management Monitor active incidents against SLA commitments and proactively escalate incidents that are approaching or at risk of SLA breach
Major Incident Escalation Identify incidents requiring Major Incident Management engagement and ensure appropriate escalation to the Major Incident Management team
CrossTeam Coordination Work closely with Service Desk engineering operations resolver groups SMEs vendors and other stakeholders to drive service restoration
Stakeholder Communication Provide clear timely incident updates covering business impact current status actions underway risks dependencies ownership and next steps Similar customerfacing expectations appear in the Incident Manager profile used for the Federal project
Incident Reviews Identify initiate schedule and conduct incident reviews ensuring lessons learned and improvement opportunities are documented
Incident Closure Ensure resolved incidents are appropriately validated and closed following required confirmation and documentation
Process Governance Monitor compliance with the Incident Management process remediate deviations and communicate with the Incident Practice Owner when necessary
Continuous Improvement Identify recurring operational issues process gaps and opportunities for automation or process improvement and establish continuous improvement cycles
24x7 Operations For roles supporting global critical services participate in rotationaloncall coverage and coordinate Severity 1 or crisis incidents outside normal business hours This expectation is explicitly reflected in the related Immediate Billable Role Crisis Coordinator