HR Support Services Coordinator

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 700 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

The HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 HR inquiries.

This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative, and fast-paced HR environment supporting 20,000+ employees across North America.

Key Responsibilities

Employee Lifecycle Administration

• Process employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, time and absence, and employee status updates.
• Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access.
• Support offboarding processes including exit logistics and system terminations.

HR Systems & Data Management

• Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system.
• Perform regular audits of employee records to ensure data accuracy and compliance.
• Generate reports or queries to support HR operations and compliance efforts.

Employee Support & Service Delivery

• Respond to employee and manager inquiries via phone, email, or case management system (e.g., Workday Help or ServiceNow) related to HR policies, procedures, and systems.
• Escalate complex cases to the Lead, HR Support Services as necessary.
• Maintain confidentiality and handle sensitive information with discretion.

Process Improvement & Documentation

• Assist in maintaining and updating HR SOPs, templates, and knowledge base articles.
• Recommend improvements to enhance efficiency and employee experience.
• Participate in HR projects and initiatives as assigned.

Qualifications

Education & Experience:

• Associate or Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 1-3 years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment.
• Experience in insurance, financial services, or other highly regulated industries is an asset.

Skills & Competencies:

• Service-oriented mindset with a focus on employee experience
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada).
• Proficiency with HR systems (e.g., Workday, Dayforce (Ceridian), Oracle) and Microsoft Office Suite.
• Ability to handle confidential information with professionalism and discretion.
• Bilingual in English and French (if supporting Canadian employees) is a plus.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

The expected salary range for this position is $50,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support,and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [email protected]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.