Service Desk Engineer
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 27, 2026. LTM scores B on the Alion truth index.
SPOC: Mrignayani Jayram
Role: Service Desk Engineer
Location: Krakow, Poland
Employment Type: Permanent OR B2B ONLY
Contract Duration: The candidates contract will be for 6 Months with extension possibility
Notice Period: Early Joiners Preferred
Experience: 1 to 5 Years relevant experience ONLY
Salary/Pay Rate: Up to 150 PLN/Hour
Work Mode: Remote with ad-hoc travel
Language: English, Polish and German (Both Mandatory), French (Desirable but not mandatory)
Job Description:
We are seeking an L1 Service Desk professional who is fluent in English and either French or German to serve as the first point of contact for end users and provide effective basic technical support within the Service Desk function
Roles and Responsibilities
- Act as the first point of contact for end users and take ownership of each ticket from initial contact through resolution or appropriate escalation
- Perform initial diagnosis ask relevant questions capture error details and complete basic troubleshooting before escalating a ticket
- Communicate clearly and professionally with users provide regular status updates and confirm restoration of service before closure
- Assign and escalate tickets to the relevant support teams when necessary ensuring that impact urgency actions taken and supporting evidence are documented
- Follow the published roster and work rotational shifts within the agreed 12 5 service window including assigned opening closing and handover responsibilities
- Adhere to attendance break shifthandover leave security data privacy and accesscontrol requirements
- Meet defined service levels and quality standards including response and resolution targets ticket documentation quality firstcontact resolution and customer satisfaction
- Use approved knowledge articles and contribute reusable troubleshooting information or identify knowledge gaps for review
- Participate in required training team meetings process updates and coaching sessions and maintain current knowledge of supported tools and procedures
- Demonstrate reliability teamwork accountability customer focus and a willingness to learn promptly report recurring issues majorimpact incidents and potential security concerns
Language Required: English, German OR English, French
Skills
Mandatory Skills: L1 IT Service Desk support, basic troubleshooting of Microsoft 365 applications, Windows, WiFi, VPN, account access and password issues, ticket management, customer communication, and adherence to standard support processes.