Infrastructure & Cloud Operations Engineer - 12 month FTC

Job Purpose

The Cloud Infrastructure Engineer is responsible for implementing, supporting, and optimising Lucy Group’s public and private cloud platforms. Working across public and private cloud environments, the role delivers secure, resilient, and high-performing infrastructure services to support global operations. This includes managing deployments, monitoring performance, ensuring compliance with governance frameworks, and collaborating with colleagues to deliver enterprise-grade cloud capabilities.

Job Context

Operating within Group IS, the Cloud Infrastructure Engineer works alongside architects, other engineers, and cross-functional technology teams to deliver cloud infrastructure services. Reporting directly to Lead Cloud Architect, this role plays a key part in the execution of cloud strategies, technical implementations, and operational excellence initiatives. While the role does not have budgetary sign-off, it is instrumental in ensuring that cloud platforms meet business needs and governance standards.

Business Overview

Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment.

Job Dimensions

• Operational responsibility for cloud infrastructure supporting 1,000+ global users.
• Implementation and support of public cloud and private cloud environments.
• Contribution to disaster recovery, performance optimisation, and capacity planning.
• Collaboration with network, security, and application teams to deliver integrated solutions.

Key Accountabilities

• Deploy, configure, and maintain cloud services and infrastructure components in our public and private cloud environments.
• Monitor cloud environments to ensure performance, availability, and security compliance.
• Implement governance-aligned configurations and policies in line with architectural guidance.
• Troubleshoot and resolve cloud infrastructure issues, escalating as necessary.
• Contribute to automation initiatives using Infrastructure as Code (IaC) and scripting.
• Support backup, disaster recovery, and business continuity processes.
• Work with vendors and service providers to resolve incidents and implement improvements.
• Maintain accurate documentation of configurations, procedures, and changes.
• Participate in project delivery, providing technical input and operational handover.
• Stay current with cloud technology trends and recommend improvements where appropriate.
• Expand automation for cloud deployments to increase efficiency and reduce manual effort.
• Introduce cloud-native monitoring tools to enhance observability and proactive issue detection.
• Gain cross-training in DevOps practices to improve collaboration with development teams.

Qualifications, Experience & Skills

• Degree or equivalent experience in IT, Computer Science, or related discipline.
• 3+ years in a cloud engineering or infrastructure operations role.
• Hands-on experience with Microsoft Azure, AWS and/or Nutanix.
• Knowledge of virtualisation, networking, and storage technologies in cloud and hybrid contexts.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Bicep, or ARM templates.
• Familiarity with cloud governance, compliance, and cost optimisation practices.
• ITIL Foundation or equivalent service management experience.
• Relevant cloud certifications (e.g., Microsoft Certified: Azure Administrator Associate) are desirable.

Behavioural Competencies

• Technical Expertise - Maintains up-to-date knowledge of cloud infrastructure technologies.
• Problem-Solving - Applies logical and structured approaches to diagnosing and resolving issues.
• Collaboration - Works effectively within cross-functional teams.
• Learning Agility - Adapts quickly to new tools, processes, and technologies.
• Resilience - Maintains focus and performance during incident resolution.

• Attention to Detail - Ensures quality and accuracy in configurations and documentation.

Key Accountabilities

• Delivery and continuous improvement of Global IS services which support 1000+ staff across multiple sites around the world.
• Participation in the design, delivery, and transition to service of local and remote Group IS projects.
• Provide support and guidance through escalation to our 1st and 2nd line IS operations.
• Work on BAU activities and infrastructure tasks
• Drive business value from invested Microsoft technologies such as Azure, M365, Intune, SharePoint
• Monitoring and support of the IT infrastructure to achieve maximum availability, performance, and value.
• Liaising with 3rd party suppliers and technology partners
• Performance management of core infrastructure and cloud technologies
• Provide escalation for staff within the Infrastructure, Desktop, and IT Service Desk teams
• Work with other team members to continually improve all aspects of IT services that deliver value and enhanced the end-user experience.

Qualifications, Experience & Skills

• 3+ years hands-on technical experience in Infrastructure Operations
• ITIL3/ITIL4 Certification, or 2+ years’ equivalent experience in an IT Service Management
• Hands-on experience with Active Directory, Windows 10+, M365, Azure AD, SCCM, In-Tune, PowerShell, and end point security tools.
• BYOD/MDM Design, Deployment and Administration
• Ability to plan and prioritize workload for self and others with minimal supervision
• Understand complex architecture across multiple environment stacks and technologies
• An understanding of Information Security (InfoSec) and Cyber Security fundamentals

Behavioural Competencies

• Organizational awareness and data literacy
• Creativity and innovation
• Project management and facilitation
• Attention to detail and problem-solving