Sr. Microsoft Dynamics 365 CE Field Service Consultant

About Ludia

Ludia Consulting is one of the fastest growing and innovative consulting firms in Microsoft Dynamics Finance & Operations, Field Services, Project Operations and Power Platform.  We are looking for a team member that is committed to helping others and their communities while also growing professionally as part of the Ludia family. 

We are not just a traditional organization; we are driven to help our partners and clients while delivering value every day.  Our team members are also encouraged to grow by sharing their knowledge and experience through a multitude of community-driven channels, including local non-profit organizations. 

The Role   

As a Microsoft Dynamics 365 Sales/Project Operations Senior Consultant, you will be a key contributor to client engagements by understanding and transitioning functional concepts into technical solutions using the Microsoft Dynamics suite and be comfortable discussing related aspects and features of Azure and Office365. 

This position combines a strong focus on consulting abilities with an equally important emphasis on client facing interpersonal skills.  To achieve success, our consultants demonstrate the ability to learn quickly, communicate ideas effectively, define and lead team efforts, and utilize flexibility and creativity to present a variety of solutions. 

  Essential Functions   

• Execute project delivery in a client-interacting role with functional analysis, process review, and business process performance optimization. 

• Collaborate with internal staff and leaders to deliver best-in-class Ludia Product Solutions for our clients. 

• Collaborate with Delivery team in the implementation of data migration and translation, data integration, training and custom development and reports. 

• Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes. 

• Write business processes, design documents, and workflows. 

• Implement functional solutions for Microsoft Dynamics CE/ Sales and Project Operations with the aim of optimizing operational efficiency using development best practices. 

• Provide community subject matter expertise on Dynamics 365 CE/Sales/ Project Operations (and related) technologies by presenting online blog posts. 

• Demonstrate the ability to develop a strong working relationship with Ludia customers 

Skills & Competencies  

• Undergraduate degree with focus on Information Systems, Operations management, Finance/Accounting or Computer Science or equivalent 

• 5+ years of experience implementing Microsoft Dynamics 365 Customer Engagement solutions with a focus on Dynamics 365 Sales and Project Operations 

• Industry best practice knowledge of business processes, issues, and technology especially related to Lead-to-Cash and Project-to-Profit business processes  

• Experience implementing Microsoft Dynamics 365 CE Sales and Project Operations through a complete project lifecycle from discovery through go-live and hyper-care support 

• Proven ability to lead requirements workshops, perform fit-gap analysis, and design scalable D365 CE solutions. 

• Deep knowledge of Dataverse, Power Platform, Power Automate, and business process automation 

• High level understanding of Power BI - data modeling, report/KPI creation, and deployment 

• Ability to travel to client sites within the United States (Up to 50% travel) 

Desirable Experience:  

• Experience with automating business processes and customer connectors with Microsoft Power Automate and CoPilot  

• Experience with process mapping and data modeling for Dual-Write crossovers 

• Experience implementing Microsoft D365 Field Service or Customer Insights through a complete project lifecycle from discovery through go-live and hyper-care support 

• Strong skills in Office365 related technologies (SharePoint, Teams, Yammer, etc.) 

• Proven track record in adaptability, teamwork, problem solving, results orientation 

• Must be able to independently handle complex problems 

• Seeking highly motivated and detail-oriented individual 

• Excellent verbal and written communication 

• Professional demeanor 

• Feels comfortable talking with clients at all levels within an organization. 

Benefits / Why Ludia  

• Family/Community focused company 

• Remote when not traveling to customer sites 

• Unlimited PTO 

• Companywide time off at the end of the year 

• Full health benefits, vision, and dental 

• 401K 

• …and more! 

Join our growing team today! 

Ludia Consulting is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.