Technical Support Engineer

Project description

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments.

Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

Responsibilities

• Technical support role for the platform:
• Deal with L1/L2 tickets
• Escalate to L3 in case of a need
• Collaborate with different stakeholders
• Investigate and provide comprehensive details for quick resolution

SKILLS

Must have

• Git
• GitHub
• Linux administration and troubleshooting skills
• Basic networking knowledge
• ITIL - incident and change management (ServiceNow)
• Terraform
• AWS Experience (VPC, EC2, S3, RDS, IAM)
• Kubernetes administration and troubleshooting
• Docker containerization and management

Nice to have

• Python (basic-intermediate)
• Artifact and container registry management (JFrog Artifactory, Amazon ECR, etc)
• Atlassian tools (Jira, Wiki) - both as user and as administrator
• Scripting languages (bash, PowerShell)
• IBM developer platforms (DataStage, IBM MQ)
• Experience in DevOps
• Zabbix monitoring platform

Responsibilities

Technical support role for the platform:

• Deal with L1/L2 tickets
• Escalate to L3 in case of a need
• Collaborate with different stakeholders
• Investigate and provide comprehensive details for quick resolution

Skills

• Git
• GitHub
• Linux administration and troubleshooting skills
• Basic networking knowledge
• ITIL - incident and change management (ServiceNow)
• Terraform
• AWS Experience (VPC, EC2, S3, RDS, IAM)
• Kubernetes administration and troubleshooting
• Docker containerization and management

Experience

• Git
• GitHub
• Linux administration and troubleshooting skills
• Basic networking knowledge
• ITIL - incident and change management (ServiceNow)
• Terraform
• AWS Experience (VPC, EC2, S3, RDS, IAM)
• Kubernetes administration and troubleshooting
• Docker containerization and management
• Python (basic-intermediate)
• Artifact and container registry management (JFrog Artifactory, Amazon ECR, etc)
• Atlassian tools (Jira, Wiki) - both as user and as administrator
• Scripting languages (bash, PowerShell)
• IBM developer platforms (DataStage, IBM MQ)
• Experience in DevOps
• Zabbix monitoring platform