Affiliate EAP Counsellor (Network Partnership)

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency.

Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Affiliate EAP Counsellor (Network Partnership)

Purpose of the Role

As an Affiliate EAP Counsellor, you will serve as a vital clinical partner within our network, providing high-quality mental health support to corporate employees across various modalities. You will operate within a structured framework that prioritizes clinical integrity, timely documentation, and excellence in short-term, solution-focused therapy to deliver a premium care experience.

Working Hours and Flexibility

• Engagement Type: Affiliate / Network Partner.

• Modality & Setup: Flexible, multi-modal delivery based on case allocation.

• Location Requirement: Preferred to have a dedicated physical office or clinic space in the city of application to support in-person counseling alongside virtual/telephonic sessions.

Core Responsibilities

1. Clinical Care Delivery

• Multi-Modal Therapy: Deliver high-quality counselling via Face-to-Face (in-person), Virtual (on-camera), and Telephonic modalities.

• Solution-Focused Interventions: Apply evidence-based practices tailored specifically to workplace wellness and employee care timelines.

2. Documentation & Compliance

• 24-Hour Mandate: Commit to Lyra’s strict 24-hour documentation compliance policy. All case notes must be completed within this timeframe to ensure seamless case management and accurate remuneration tracking.

• Quality Standards: Maintain rigorous clinical notes that meet global quality standards and audit protocols.

3. Case Authorization & Protocol Adherence

• Verification System: Ensure all client interactions are formally verified via Lyra’s official notice system. In the absence of a formal notification from Lyra Health, treatment cannot be initiated under the EAP umbrella.

• Safety First: Actively identify high-risk cases, crises, or clinical "red flags," and strictly follow Lyra’s established Service Level Agreements (SLAs) for emergency handling.

4. Ethical Boundaries & Governance

• Financial Integrity: Adhere to Lyra's direct-transaction policy. All fees are handled centrally, and any direct billing or transaction with the employee is strictly prohibited.

• Non-Solicitation: Maintain total transparency and respect professional boundaries by adhering to a strict non-solicitation policy to safeguard the integrity of the EAP ecosystem.

Requirements and Qualifications

• Education: Master’s degree or higher in Counseling Psychology, Clinical Psychology, MPhil, or PhD.

• Certification: A valid professional license or registration to practice counseling in India.

• Experience Level: A minimum of two (2) years of post-qualification clinical experience following the completion of your Master’s degree.

• Specialized Background: Prior experience as an EAP service provider is highly preferred, alongside a profound understanding of short-term, solution-focused therapeutic models.

Key Areas of Clinical Expertise

We are seeking professionals with proven, demonstrable expertise in, but not limited to:

• EAP Services & Workplace Wellness

• Stress Management & Occupational Burnout

• Relationship & Interpersonal Issues

• Grief and Bereavement Counselling

• Family/Play Therapy (or specialized creative interventions)

About You

• Clinical Excellence: Exceptional clinical skills with a deep commitment to evidence-based practices and clinical integrity.

• Administrative Discipline: Highly organized with the professional discipline needed to meet strict administrative and documentation deadlines.

• Communicator: Adaptive verbal and written communication skills, with the ability to establish quick, strong therapeutic alliances across multiple modalities.

• Detail-Oriented: Meticulous attention to detail in maintaining strict confidentiality, record-keeping, and adhering to compliance procedures.

• Collaborative: A strong network partner who aligns with internal operations and clinical oversight teams to achieve the highest care outcomes.

Miscellaneous

• Upholding Lyra Values: Act as a brand ambassador by consistently demonstrating Lyra’s core values of clinical excellence, innovation, and empathy in all client interactions.

• Task Ownership: Ensure high precision in all clinical and administrative tasks within agreed-upon Service Level Agreements (SLAs).

• Network Collaboration: Participate in the global standard of care, helping corporate employees navigate personal and professional challenges in a structured and supported environment.