Junior Salesforce Administrator

The Junior Salesforce Administrator keeps our Salesforce instance running day-to-day. They will manage users, support quoting, build reports and dashboards, protect data quality, document processes, and resolve support tickets.

This role reports to the Senior Manager, IT Tooling, and supports the GTM team. They will work closely with GTM stakeholders, help monitor Salesforce's integrations with connected systems such as NetSuite, DocuSign, and Boomi, partner with those system owners to resolve issues, and build skills across the platform as Lyric grows.

Responsibilities:

• User management: Create, update, and deactivate users. Maintain profiles, roles, permission sets, and access, with security in mind.
• Reports and dashboards: Build, update, and retire reports and dashboards so GTM and leadership teams have accurate, timely data.
• Data hygiene: Find and fix duplicate, incomplete, and inconsistent records. Run imports and mass updates with Data Loader. Help keep GTM data clean.
• Ticket resolution: Triage and resolve Salesforce requests in Jira. Meet response targets, keep requesters informed, and escalate complex issues.
• CPQ quoting support: Help GTM users build and troubleshoot quotes. Support product, price book, and quote template updates.
• Integration support: Support day-to-day tasks tied to NetSuite, DocuSign, and Boomi. Monitor for issues, gather details, and escalate to the right owner.
• Configuration: Maintain custom fields, page layouts, validation rules, and simple Flows, with guidance from senior team members.
• •Documentation and training: Write and update SOPs and user guides. Share tips that help users adopt the platform.
• Testing and releases: Test changes in sandbox, support user acceptance testing, and review new Salesforce release features.
• Collaboration: Work with technical and non-technical teams to understand requests and deliver clear, timely solutions.

Requirements:

• 3+ years of experience as a Salesforce Administrator and CPQ experience.
• Salesforce Certified Administrator certification.
• Hands-on experience with user management, security settings, reports, dashboards, and Data Loader.
• Experience managing support requests in Jira or a similar ticketing tool.
• Proficiency with Microsoft products, including advanced Excel, Outlook, Teams, and SharePoint.
• Familiarity with DocuSign or a similar e-signature tool, and exposure to an ERP/financial system (e. g., NetSuite) and an integration platform (e. g., Boomi, MuleSoft, Workato).
• Experience with Salesforce Marketing Cloud, supporting marketing teams with campaign setup, lead capture and routing, lead assignment rules, and campaign reporting.
• Strong written and spoken English.
• Ability to work with US-based teams, with US time zone overlap preferred.

Competencies:

• Analytical: You break down data and process problems and find the cause.
• Organised: You manage multiple priorities and deadlines without losing track of details.
• Meticulous: You catch errors before they reach users.
• Curious: You ask questions, learn quickly, and look for ways to improve how we work.
• Self-directed: You work well in a remote setting and know when to ask for help.
• Professional: You communicate clearly and respectfully at every level of the organisation.

Skills

Admin, Administrator, CPQ, GTM, Quote, Quoting, Sales, Salesforce, Salesforce Administrator