Sales Coordinator

POSITION SUMMARY

The Sales Coordinator will be responsible for supporting the Director of Sales and other members of the sales leadership team. This role involves collaborating with multiple departments, managing product samples, coordinating orders, and ensuring timely and accurate delivery to customers. Our Sales Coordinator will ensure smooth operations, from style selection to order fulfillment.

RESPONSIBILITIES:

• Provide essential administrative, organizational, and communication support to the Sales Director on three major fashion retailer accounts in Canada.
• Liaise with retailer partners and support the Sales Director on programs to drive top-line sales by creating and maintaining sales order tools, customer product databases, record keeping drives, and generating sales reports.
• Managing external customer product management portals on a regular basis to ensure accuracy of product lines, customer expectations and information in real time. Building and maintaining relationships with customers, responding to inquiries, and resolving issues
• Order Management: utilize internal and external systems to submit and procure product samples, complete and coordinate new orders in the New Order portal and ensure accurate and timely processing of sales orders. Processing all sales order and creative revisions to ensure all orders reflect accurate information and communication cross-functional departments.
• Work cross departmentally with the creative operations team (Cannux) to ensure styles are logged into the system accurately and that all data integrity is reflected within the order preparation process - ownership of the order management process.
• Partner with licensing teams to obtain approval for all styles before order submission to expediate order processing and accuracy for production execution
• Sample Management: Coordinate and communicate cross departmentally with production teams on the sample management process for retailer marketing and buyer timelines to ensure the retailer calendar is being followed and deadlines are being met. Collaborate with the Product Development and Production departments to ensure physical samples accurately reflect customer expectations and final production as per orders. Work with retailer customer partners to communicate, track and keep records of sampling process.
• Meeting and Product Preparations: assist with sample management (buyer and marketing samples), meeting arrangements, and management of reports and sales tools to ensure up to date information and accuracy.
• Account Management: Ensure timely completion of orders from receipt to delivery.
• Regularly review and implement updates to vendor manuals cross departmentally.

MINIMUM QUALIFICATIONS:

• Proven experience in sales support or a related role
• Ability to thrive in a fast-paced environment, operate under pressure, and meet tight deadlines
• Be self-motivated, confident, and energetic, and highly organized
• Proficient in Outlook, Excel, and Word
• Excellent verbal and written communication skills
• Understanding and comprehension of garment construction and fashion industry

Job Type: Full-Time

Benefits:

• Casual Dress
• Dental Care & Extended Health Care
• Paid Time Off
• RRSP Match
• Vision Care

Ability to Commute/Relocate:

• Etobicoke, ON: reliability commute or plan to relocate before starting work (required)

WHO WE ARE:

Mad Engine is the global leader in consumer products. We create merchandise for anyone and everyone through our full range of private labels, branded and influencer celebrity products. In that same spirit, Mad Engine embraces diversity and strives to create conditions that provide everyone with an equal opportunity to thrive. We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction for an offense for which a pardon has been granted or in respect of which a record suspension has been ordered.

ACCESSIBILITY AND ACCOMMODATION: Mad Engine is committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of our community. We welcome and encourage applications from all qualified candidates, including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require any accommodation, please notify us and we will work with you to meet your needs