Senior Service Designer

Senior Service Designers at Made Tech are expert practitioners who specialise in understanding, designing, and improving end-to-end public services. We are looking for an expert who can operate strategically and tactically across the full-service lifecycle, from initial policy intent to digital delivery and organisational change. Success in this role means using a systemic, Service Design approach to deliver positive, measurable outcomes for citizens and the public sector.

Made Tech wants to positively impact the country's future by using technology to improve society. We believe a Service Design-led approach is crucial for creating positive outcomes in the public sector, ensuring critical service - enabled by technology - are cohesive, accessible, and efficient across all channels. You will be instrumental in maturing our community of designers and researchers to meet the growing demand for systemic, service-led delivery.

About the role:

• Senior Service Designers are expert Service Practitioners able to develop new and novel, service-centred approaches to highly complex challenges, based on fundamental design and public service principles.
• We expect the role holder to be a strategic thinker able to facilitate conversations with senior stakeholders to build understanding and alignment and help deliver intended outcomes and impact.
• Take the initiative and be fully responsible for defining the Service Design approach from first principles, proposing alternative ways to deliver complex service improvements.
• Define what ‘good’ end-to-end service design looks like on an engagement, enabling and holding cross-functional teams to account for producing high-quality service maps, blueprints, and deliverables, measuring the impact of your designs.
• Comfortable with owning a problem and committed to seeing the service improvement through to resolution. Actively look to deliver a positive service outcome,using data and research insights to influence wider organisational or policy change.

Collaborative and Communicative

• Candid-but kind Communicators: Give and receive feedback often, comfortable having difficult conversations about policy, organisational constraints, or service blockers to drive service improvements.
• Growth Mindset: Always willing to learn and develop, bringing new approaches and thinking into our Service Design community.