Technical Services Analyst

The Business Technical Services Analyst I will play a vital role in supporting our clients’ business processes and ensuring the technical success of their operations.The role involves client requirement analysis, API testing, and cross-functional collaboration to deliver seamless service and resolve issues promptly while meeting both technical and business needs.

Main Resposibilities:

Client Relationship Management:

• Build and maintain long-term relationships with assigned clients.
• Act as the primary point of contact for clients.

Technical and Business Support:

• Understand client business processes and translate their requirements into technical specifications.
• Document client requirements and coordinate sign-offs for clarity and accuracy.

Governance and SLA Compliance:

• Monitor and ensure adherence to service-level agreements (SLAs).
• Identify and address revenue opportunities during client engagements.

Cross-Functional Collaboration:

• Work with service desks, compliance, and project teams to support smooth release management.
• Prevent disruptions in client operations by coordinating with relevant stakeholders.

Technical Support:

• Provide 24/7 first-line service desk support when required.
• Offer end-to-end technical assistance for assigned accounts.

Requirements

• Education: Bachelor’s Degree in IT or a related field (Master’s preferred).
• Experience: Minimum 1-2 years of relevant experience (3-4 years preferred).
• Technical Skills: Familiarity with financial services software and API tools like Postman.
• Knowledge of Oracle PL/SQL, C/C++, or VB.NET is advantageous.
• ITIL or PMP certification is a plus.

Benefits

• Solid, competitive salary.
• Work in multilingual, multinational and multicultural environment on international projects
• Medical care