Lead Logistics CX & Operations - Process Expert

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

Operation handling:

• Manage Shipping Instruction, VGM/FCR/HBL/Carrier Bill submission/issuance:

• Co-ordinate with Customer Service and other related teams to issue FCR/HBL to Shipper as well as transmit SI to carrier via EDI timely and accurately.

• Promptly address required documents revision to avoid disruptions in the documentation workflow and delays in cargo receipt at the destination.

• Monitor performance of stakeholders to ensure the process flow and data quality.

• System update, ASN management and custom manifest handling:

• Receive shipment details from Customer Service teams and customers then handle data input into Maersk SCM systems.

• Monitor information linkage and document status, work on the system troubleshooting if any to make sure the logic of system flows correctly.

• Monitor customer ASN, custom manifest (AMS/ACI/ISF/ENS/ICS2) quality and timeliness.

• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) per client basis during daily task management or coordinate with related team for process verification and IOPs updated.

• Carry out all activities in a manner which will contribute to the achievements of individual and team Key Performance Indicators (KPIs).

• Ensure the highest data accuracy and take preventive measures to eliminate potential errors/claim and penalty.

• Exhibit flexibility regarding work schedules and assignments. Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.

Other Responsibilities:

• Resolve daily operational issues and ad-hoc cases, escalating when necessary.

• Be accountability and ownership for respective processes, stakeholders’ performance management, related tools performance management to enhance accuracy.

• Propose solutions and options to customers; support customers and other teams in resolving issues and handling exceptions.

• Take the initiative to improve daily operations in terms of both productivity and work quality through process leaning, automation tool enhancing, and innovation.

• Act as the focal point for projects, migrations, or new account implementations.

• Ensure clear and proactive communication by consistently joining client conference calls to support smooth operational workflows.

• Perform other relevant tasks or projects assigned by leaders.

Qualification/s:

• Bachelor’s degree in Logistics, Supply Chain, International Business, or related fields.

• Minimum 6 months internship experience in Logistics and Shipping industry (fresh graduates with relevant internships will be considered).

• Passion in working with system, process and customers, with a careful sense.

• Enthusiastic to learn and explore new systems.

• Detail oriented, hardworking and have high commitment to the job.

• Good command of English (both written and spoken).

• Language (Thai, Khmer, Burmese,..) is a plus.

• Knowledge of Supply Chain, and basic customs procedures, manifest.

• Influent Microsoft office (excel, power point, outlook, ...)

• Strong attention to detail, problem-solving skills, and ability to work under tight deadlines.

• Proactive and quick learning, strong mind of improvement.

• Able to coordinate with team in works and engagement events. Good Team Player, maintaining a “We first” instead of “I first”.

• Power BI, automation application understanding is a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].