Information Technology Manager

Description

We are looking for an experienced, hands-on IT Infrastructure & Operations Manager to join our growing team at Magenta Medical.

In this role, you will take ownership of the company's IT infrastructure and operations across multiple sites, ensuring reliable, secure, and efficient IT services. The position combines hands-on technical expertise with overall responsibility for IT operations, external service providers, information security, and continuous improvement in a dynamic, regulated medical device environment.

• Manage and maintain the company's IT infrastructure, including networks, endpoints, Microsoft 365, cloud services, and core IT systems.
• Ensure system reliability, performance, and security through ongoing monitoring, maintenance, updates, backups, and endpoint protection.
• Manage secure remote access solutions, including VPN connectivity, MFA, and access controls.
• Ensure consistent IT infrastructure, connectivity, and support across multiple company sites.
• Manage outsourced IT service providers, including help desk, infrastructure, and network support, ensuring high service levels and timely issue resolution.
• Oversee IT vendors, contracts, and budgets.
• Manage user accounts, permissions, and access rights, including employee onboarding and offboarding processes.
• Maintain and improve information security practices and support compliance with ISO 13485 and ISO 27001 requirements, in collaboration with the CISO and internal stakeholders.
• Support business continuity, disaster recovery, and IT infrastructure improvement initiatives.

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Reports to

Sr. Director

Requirements

• 5+ years of experience in IT Infrastructure and Operations, including previous experience in a managerial or team lead role - must.
• Strong hands-on technical expertise in Microsoft 365, cloud environments, networking, VPN, firewalls, endpoint management, and IT infrastructure - must.
• Proven experience managing external IT service providers and vendors - must.
• Excellent communication and interpersonal skills, with a strong service-oriented approach and the ability to communicate technical concepts to non-technical stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a dynamic environment.

Advantages:

• Experience working in a regulated environment, preferably in the medical device industry, with familiarity with ISO 13485 and ISO 27001 standards.
• Relevant academic degree or professional certifications in IT, Microsoft technologies, networking, or information security.