Senior Technical Operations Manager

Join our team as a Senior Technical Operations Manager, where you will play a critical role in driving technical resolution and supporting the evolving capabilities of our DV+ platform. You will leverage modern AI tools and advanced analytics to identify challenges, design scalable solutions, and improve operational efficiency. This role requires strong technical knowledge of the programmatic ecosystem, excellent communication skills, and proficiency in SQL and Excel. Enjoy a comprehensive benefits package, including equity, healthcare, generous time off, and more.

Missions

• Handle a queue of technical escalations with high standards of organization, responsiveness, and stakeholder communication.
• Query and analyze large datasets across multiple systems using SQL to identify trends, diagnose issues, and support operational decision-making.
• Leverage modern AI tools and emerging technologies to identify repeatable challenges, design scalable solutions, automate workflows, and improve operational efficiency.

Profil recherché

- Excellent technical writing and documentation skills

- Able to work independently, prioritize effectively, and thrive in a fast-paced environment

- Bachelor's degree or equivalent (advanced degree a plus)

- 4+ years in technical operations or a related role

- Genuine interest in emerging AI technologies, with the ability to apply them to operational workflows and problem-solving

- Analytical mindset with the ability to balance immediate needs with long-term scalable solutions

- Strong analytical and troubleshooting abilities, with experience diagnosing complex issues

- Excellent communication skills, with the ability to explain technical concepts clearly, identify root causes, and drive issues to resolution

- Strong proficiency in SQL and Excel for data analysis, troubleshooting, and workflow automation

- Strong cross-functional collaboration and coordination skills