Senior Technical Operations Manager
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Sep 20, 2026.
Join our team as a Senior Technical Operations Manager, where you will play a critical role in driving technical resolution and supporting the evolving capabilities of our DV+ platform. You will work cross-functionally with Account Management, Product, and Engineering, and leverage modern AI tools and advanced analytics to improve operational efficiency. This position requires strong analytical and troubleshooting abilities, proficiency in SQL and Excel, and excellent communication skills.
Missions
- Handle a queue of technical escalations with high standards of organization, responsiveness, and stakeholder communication.
- Query and analyze large datasets across multiple systems using SQL to identify trends, diagnose issues, and support operational decision-making.
- Leverage modern AI tools and emerging technologies to identify repeatable challenges, design scalable solutions, automate workflows, and improve operational efficiency.
Profil recherché
- Analytical mindset with the ability to balance immediate needs with long-term scalable solutions- Excellent technical writing and documentation skills
- 4+ years in technical operations or a related role
- Strong proficiency in SQL and Excel for data analysis, troubleshooting, and workflow automation
- Strong analytical and troubleshooting abilities, with experience diagnosing complex issues
- Able to work independently, prioritize effectively, and thrive in a fast-paced environment
- Bachelor's degree or equivalent (advanced degree a plus)
- Excellent communication skills, with the ability to explain technical concepts clearly, identify root causes, and drive issues to resolution
- Strong cross-functional collaboration and coordination skills
- Strong technical knowledge of the programmatic ecosystem
- Genuine interest in emerging AI technologies, with the ability to apply them to operational workflows and problem-solving