Head of Design

As Head of Design, you will help define what travel experiences look like in this new paradigm. You will lead the evolution of MakeMyTrip's design strategy from screen-first experiences to intelligent, AI-powered journeys that anticipate user needs, simplify decisions, and make travel feel effortless. You will shape how millions of travelers discover, plan, book, and experience their journeys across flights, hotels, holidays, ground transport, and emerging travel experiences. This is an opportunity to define the future of travel experiences in an AI-native world. You will lead and scale a high-performing team of product designers, UX researchers, and design leaders while partnering closely with product, engineering, data science, and AI teams to create intuitive, delightful, and commercially impactful experiences.

Responsibilities:

• Define and drive the long-term design vision and strategy for MakeMyTrip's customer, partner, and internal products.
• Reimagine travel experiences for an AI-first world, leveraging generative AI, conversational interfaces, and intelligent agents.
• Shape how customers discover, plan, book, and manage travel through personalized, proactive, and context-aware experiences.
• Partner with Product, Engineering, and AI teams to design human-centered experiences powered by machine intelligence and large language models.
• Lead experimentation around emerging interaction paradigms, including AI copilots, travel assistants, and autonomous workflows.
• Build and scale design systems that support multimodal experiences across screens, voice, and conversational interfaces.
• Lead, mentor, and grow a world-class design organization across product design, UX research, and design systems.
• Establish design processes and operating rhythms that improve quality, consistency, and velocity across teams.
• Advocate for customer-centric decision-making through research, insights, and data.
• Champion responsible AI principles, ensuring experiences are transparent, trustworthy, and human-centric.
• Raise the bar on design quality, usability, accessibility, and craft across every customer touchpoint.

Requirements:

• 16+ years of experience building and leading design teams in high-growth consumer technology companies.
• Proven track record of shipping impactful consumer products at scale.
• Deep expertise across product design, interaction design, user research, and design systems.
• Experience building and scaling high-performing design organizations.
• A strong point of view on how AI will reshape consumer experiences and interaction design.
• Experience designing or leading AI-powered products, conversational experiences, recommendation systems, or intelligent workflows is preferred.
• Strong business acumen with the ability to balance customer needs with commercial outcomes.
• Exceptional stakeholder management and influencing skills.
• Curiosity and excitement about the future of multimodal, conversational, and agentic interfaces.
• Experience in travel, marketplaces, e-commerce, or other large-scale consumer internet businesses is preferred.

Skills

AI, LLM, UX, conversational, design, design systems, generative AI, interaction design, multimodal, product design, user research