Knowledge Management and Communication Manager

Overall Responsibility

The Knowledge Management and Communications Manager provides technical leadership for knowledge management, organizational learning, strategic communications, visibility, and stakeholder engagement across the America First Global Health Strategy (AFGHS-MSH) Project and the Supply Chain Strengthening (SCS) Project. The position leads the development and implementation of systems, processes, and approaches that capture, synthesize, disseminate, and leverage program knowledge, evidence, innovations, lessons learned, and success stories to strengthen organizational learning, adaptive management, project visibility, and evidence-informed decision-making. Working closely with MELI teams, technical staff, government counterparts, implementing partners, and donors, the Manager oversees knowledge management and communications systems and promotes effective knowledge sharing, learning dissemination, stakeholder engagement, and application of evidence and learning to support performance improvement, sustainability, transition, institutionalization, and government ownership across the TB and Supply Chain portfolios. The position also advances Collaborating, Learning, and Adapting (CLA) approaches and innovative knowledge-sharing practices that enhance organizational learning, evidence utilization, stakeholder engagement, and program effectiveness.

Specific Responsibilities

Lead the development and implementation of communications, visibility, stakeholder engagement, and dissemination strategies for the AFGHS-MSH and SCS projects.

• Establish and maintain communications standards, editorial processes, quality assurance mechanisms, and dissemination protocols.
• Develop and maintain project communication style guides, reporting protocols, editorial standards, templates, and content development guidance to ensure high-quality, consistent, and audience-appropriate communication and knowledge products across the AFGHS-MSH and SCS projects.
• Manage compliance with donor branding, marking, communications, and visibility requirements across AFGHS-MSH and SCS communication and knowledge management activities.
• Lead communication campaigns, public engagement initiatives, strategic messaging, and dissemination activities that promote project achievements, innovations, lessons learned, and impact.
• Oversee development, quality assurance, dissemination, and promotion of communication and knowledge products, including success stories, case studies, newsletters, briefs, presentations, webinars, videos, and visibility materials.
• Provide technical guidance and quality assurance for project narratives, intervention descriptions, success stories, technical briefs, reports, presentations, publications, and communication products to ensure consistency, accuracy, and effective storytelling. Advise project leadership on communication opportunities, risks, stakeholder engagement, and visibility priorities, and support staff engagement in conferences, media events, presentations, and external communications.
• Oversee communication planning, editorial review, and quality assurance for major project publications, annual reports, learning products, visibility materials, and external dissemination products.
• Lead the development and implementation of knowledge management, organizational learning, and knowledge-sharing strategies for the AFGHS-MSH and SCS projects.
• Establish and maintain systems, processes, and repositories to capture, organize, disseminate, and institutionalize knowledge, innovations, lessons learned, and promising practices.
• Establish learning priorities, facilitate periodic review of Learning Agenda progress, and ensure systematic documentation, tracking, and application of learning actions across the AFGHS-MSH and SCS projects.

Facilitate synthesis, dissemination, and utilization of evaluations, assessments, operational research findings, lessons learned, and project achievements to support adaptive management, performance improvement, and evidence-informed decision-making.

• Promote systematic capture and dissemination of implementation experience, contextual evidence, innovations, and lessons learned that inform adaptive management, transition planning, and institutional strengthening.
• Facilitate cross-project, cross-track, and cross-country learning and knowledge exchange to promote replication and scale-up of successful practices and innovations.
• Promote a culture of collaboration, continuous learning, knowledge sharing, and evidence-informed decision-making across the project.
• Oversee effective utilization of knowledge repositories, SharePoint, DREAM@MSH, Open Project, communication channels, collaboration platforms, and digital learning systems supporting the AFGHS-MSH and SCS projects.
• Collaborate with the Digital Systems and Analytics Team to improve accessibility, dissemination, utilization, and visibility of knowledge assets, learning resources, and communication products.
• Provide oversight and guidance on the use of digital knowledge platforms and

artificial intelligence-enabled tools to improve content development, knowledge organization, evidence synthesis, communication efficiency, and organizational learning.

• Advance innovative digital knowledge-sharing and communication approaches that improve stakeholder engagement, organizational learning, visibility, and information exchange
• Design and deliver capacity-building initiatives in knowledge management, organizational learning, strategic communications, evidence dissemination, storytelling, and visibility among project staff, government counterparts, and implementing partners.
• Provide technical assistance, mentoring, coaching, learning events, and communication workshops to strengthen institutional capacity and promote sustainability and government ownership.
• Engage government counterparts, donors, implementing partners, technical working groups, and professional networks to promote learning, collaboration, stakeholder engagement, and knowledge exchange.
• Represent the AFGHS-MSH and SCS projects on knowledge management, organizational learning, communications, visibility, and stakeholder engagement matters as delegated by project leadership.
• The incumbent may perform other related duties assigned by the Supervisor or project leadership in support of project objectives.

QUALIFICATIONS

A) EDUCATION/TRAINING:

• Master's degree in Knowledge Management, Communications, Journalism, Development Communication, Organizational Learning, Information Science, Public Health, International Development, or a related field.

B) REQUIRED MINIMUM EXPERIENCE

• Minimum 7 years’ of related experience in designing and implementing communications, knowledge management, learning, visibility, and stakeholder engagement strategies.
• Experience producing high-quality communication and knowledge products, including technical briefs, success stories, case studies, newsletters, reports, presentations, and digital content.
• Experience of editing quarterly and annual reports to the donor.
• Experience supporting learning agendas, knowledge-sharing systems, organizational learning, adaptive management, or CLA approaches.

Collaborate with local media and Prepare news and a comprehensive documentary showcasing major project achievements and success stories in local media and local languages

• Work with project teams to coordinate regular knowledge management sessions.
• Continue collaborating with project staff to ensure consistent use of the MSH/project logo and branding
• Orient and train all MSH staff on Communication strategies and products
• Experience working with government institutions, donor-funded programs, and international development partners.
• Experience supporting public health, TB, supply chain, health systems strengthening, or related development programs is preferred.
• Excellent writing, editing, presentation, facilitation, and stakeholder engagement skills.
• Written and spoken fluency in English required; proficiency in Amharic required.

C) KNOWLEDGE & SKILLS

• Strong knowledge of knowledge management, organizational learning, strategic communications, visibility, and stakeholder engagement.
• Excellent technical writing, editing, storytelling, and content development skills.
• Knowledge of learning systems, knowledge-sharing approaches, adult learning principles, and CLA methodologies.
• Strong understanding of donor branding, marking, visibility, and communication requirements.
• Familiarity with SharePoint, knowledge repositories, digital collaboration platforms, social media, and content management systems.
• Proficiency in publication design, visual communications, and digital content development using Adobe Creative Suite, Canva, or similar tools.
• Familiarity with AI-enabled knowledge management, content development, and digital learning tools.
• Ability to translate complex technical information into clear and audience-appropriate communication and learning products.
• Strong facilitation, mentoring, partnership-building, and stakeholder engagement skills.

MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MSH complies with Section 503 of the Rehabilitation Act, Section 4212 of the Vietnam Era Readjustment Assistance Act, as amended, and all related applicable regulations.

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