Front Office Intern

As a Front Office Intern, you will be responsible for the following duties:

• Assist the Front Office team with daily operations and guest service activities.
• Welcome and greet guests in a warm, professional and courteous manner.
• Assist with guest arrival and departure arrangements under the guidance of Front Office colleagues.
• Support the team with check-in and check-out preparation and related administrative duties.
• Assist in responding to guest requests and enquiries promptly and courteously.
• Provide guests with general information regarding hotel facilities, services and local attractions.
• Assist in gathering and updating guest preferences to support personalized service and guest recognition.
• Coordinate with Housekeeping, Concierge, Guest Services and other hotel departments as required to support smooth daily operations.
• Assist with the preparation of Front Office reports, documents, guest correspondence and other administrative tasks.
• Provide guests with general information regarding hotel facilities, services and local attractions.
• Assist in gathering and updating guest preferences to support personalized service and guest recognition.
• Coordinate with Housekeeping, Concierge, Guest Services and other hotel departments as required to support smooth daily operations.
• Assist with the preparation of Front Office reports, documents, guest correspondence and other administrative tasks.
• Support the Front Office team in monitoring guest requests and ensuring appropriate follow-up.

As a Front Office Intern, we expect from you:

• Currently pursuing or recently completed studies in Hospitality Management, Tourism, Hotel Management, Business Administration, or a related discipline.
• Students seeking practical hotel experience as part of an internship or work-placement programme are welcome.
• Excellent communication in English and Mandarin.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.