Sales Manager

Mandarin Oriental Punta Negra, Mallorca is looking for a Sales Manager to join our Marketing & Commerce team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca within the Marketing & Commerce department in Mallorca, the Sales Manager is responsible for executing the hotel's sales strategies in alignment with its long-term goals, driving revenue growth, and increasing market presence. This role involves managing day-to-day sales activities, developing and nurturing relationships with key clients, and identifying new business opportunities. The Sales Manager works closely with the sales team to implement targeted campaigns, track performance, and ensure the achievement of sales targets. Additionally, they collaborate with internal teams to ensure the delivery of high-quality service and customer satisfaction, contributing to the hotel's overall growth and success.

As Sales Manager, you will be responsible for the following duties:

• Evaluate, respond and negotiate all transient bookings within specified time limits (maximum of 24hrs response time) and to company best practices, in order to make sure all client needs are met, and the hotel is presented in the best possible terms to materialize business.

• To establish and maintain effective working relations both within the department and with other departments.

• To attend selected functions and events indicated by Director of Marketing & Commerce.

• Organize and conduct sales appointments / sales calls.

• Organize and conduct training sessions and presentations for clients.

• To be informed of any market information including changing market conditions and trends in competition. To review, analyse, adapt, and implement these findings with the Director of Marketing & Commerce, potentially taking action to implement counteractions / programs together with the Sales team stay relevant in a very competitive market.

• To maintain and develop relationships with all key industry decision-makers such as; /Travel Advisors, Travel agencies, etc.

• To organize, coordinate and conduct familiarization trips and hotel site inspections for the transient segment.

• To maximize sales activities to ensure occupancy, rate and yield objectives are achieved in accordance with transient sales plan and goals.

• To achieve budgeted room nights and average rate targets in keeping with the annual budget and sales plan for the European market.

• Conduct market research to identify trends and opportunities in European markets.

• Develop and implement sales strategies tailored to the European clientele.

• Set sales targets and create action plans with Top Producers to achieve our goals.

• To maximize transient sales for other hotel revenue generating departments (Food and Beverage, SPA, transportation, etc.).

• Act as a liaison between European guests and the hotel’s various hotel departments.

• Handle and resolve any guest complaints or issues specific to European clients.

• Work with tourism boards and other stakeholders to boost the hotel's profile.

• To effectively manage a portfolio of key accounts through planned sales activities, maximizing account potential in terms of rate and/or room-nights in accordance with overall and specific transient Sales strategies.

• Work closely with the hotel's reservations, front office, and operations teams to ensure smooth service delivery.

• Provide training to staff on cultural nuances and service expectations of European guests.

• To maintain a high level of prospecting, focusing on the development of new business.

• To have full knowledge of overall hotel product and hotel’s primary competition.

• To work closely with MO Sales offices to be updated on market changes, share best practices, market intelligence, reports and revision of pipeline, follow up on existing and potential business and ensure goals are achieved.

• To be informed of any upcoming projects or developments (estimated opening dates) of Mandarin Oriental Hotel Group.

As Sales Manager, we expect from you:

Experience and Education

• A minimum of 5-7 years’ experience in a sales role within luxury hospitality, luxury retail, or a high-end business environment, with a proven track record of driving revenue growth and fostering long-term client relationships.

• A degree in Business Administration, Sales, Marketing, or related fields is preferred, with additional certifications in sales management or business development being advantageous.

• Strong understanding of the luxury market, including customer preferences, trends, and competitive landscape, with the ability to adapt sales strategies to cater to the unique needs of high-net-worth individuals and corporate clients.

Technical Skills

• Sales Strategy Development: Expertise in creating and executing effective sales strategies aligned with the hotel's goals, focusing on increasing revenue and market presence.

• Client Relationship Management: Proven ability to build and maintain strong relationships with high-net-worth individuals, corporate clients, and industry influencers.

• Sales Execution: Strong ability to manage daily sales activities, drive business growth, and ensure sales targets are consistently met.

• Digital Sales Savvy: Knowledge of digital sales platforms, CRM systems, and data analytics to enhance customer engagement and sales efficiency.

• Operational Expertise: Proficient in sales forecasting, budgeting, contract negotiations, and managing the sales pipeline to meet business objectives.

• Effective Communication: Fluent in both written and spoken English and Spanish, with excellent interpersonal and communication skills.

• Refined Communication Style: Maintain a professional, polished communication style suitable for luxury clients and stakeholders.

• Innovative Mindset: Continuously identifying new opportunities and sales strategies to stay ahead in the competitive luxury sector.

• Cultural Sensitivity: Understanding and respecting cultural nuances, critical for building relationships with international clients and teams.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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