Spa Concierge

Mandarin Oriental, Costa Navarino is looking for a Spa Concierge to join our Spa & Wellness team, for season 2027.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at the Mandarin Oriental, Costa Navarino within the Spa & Wellness Department in Pylos, the Spa Concierge monitors the spa appointment bookings, greets and escorts guests to the correct locations within the spa area, answers guests’ enquiries regarding spa treatments, facilities and related services and handles the retail of products. The Spa Concierge reports to the Director of Spa & Wellness.

As Spa Concierge, you will be responsible for the following du ties:

• Book Spa treatments and possess good knowledge of products, treatments, retail.
• Conduct POS sales including retail and possess the knowledge of assisting the guest upon check in check out.
• Ensure that a high standard of service is maintained throughout the Spa, giving new guests tours of Spa Facilities and offering return guests "re-orientations”.
• Act as a hotel ambassador at all times.
• Handle incoming and outgoing guest telephone calls and emails as well as hotel colleague business-related emails.
• Able to handle reports and administrative work.
• Possess an accurate knowledge of Spa software.
• Handle opening and closing of Spa reception.
• Attend daily briefings, weekly and monthly spa meetings.
• Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the HOD.

As Spa Concierge, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.
• Relevant guest services experience in a luxury 5* Hotel/Spa.
• Fluency in English.
• Strong overall computer literacy, not limited to MS Office.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

We’re Fans. Are you?