Technical Account Manager (TAM) - B2B Enterprise SaaS

Technical Account Managers (TAMs) at MangoApps are results-focused and key to our clients’ success. TAMs are technical specialists who work collaboratively with customers and internal teams to strategically plan for successful implementations and help realize optimal performance and growth. An ideal candidate for this role is someone who enjoys creating, developing, and maintaining one-on-one relationships with our enterprise customers.

What you will do:

• Become an expert on the MangoApps products, driving the end-to-end implementation to meet the customer's technical and business requirements
• Serve as a primary technical point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction
• Bring in a customer-centric mindset, with an ability to think strategically about business, product, and technical challenges
• Drive user-level adoption of the platform throughout customer engagements to help maximize usage
• Participate in project-based, architectural, and design discussions to ensure solutions are optimal for customers
• Ensure timely response and resolution to technical and product-related incidents
• Own support escalations, investigate technical issues, and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers
• Conduct regular status calls and business reviews in collaboration with Customer Success Managers
• Assess the health of the account by identifying risks and preparing risk mitigation plans to avoid and minimize churn
• Proactively update customers about product enhancements, upgrades, and take necessary action to maintain availability and customer satisfaction
• Be responsible for enabling our customers with sound product knowledge
• Conduct live training sessions for customers as needed

What is working at MangoApps Like?

• Individual initiatives, accountability, and driving outcomes are the key to success
• Work, performance, and results are real sources of happiness
• Teamwork is celebrated
• Your career at MangoApps is limited by you and nothing else