Director, Product Proposition & Solutions
The Director, Product Proposition & Solutions is responsible for defining, developing, and executing innovative product strategies that drive sustainable growth, customer value, and market differentiation. This role leads the end-to-end product lifecycle across key portfolios, ensuring alignment with business objectives while delivering competitive, customer-centric solutions.
The role acts as a strategic bridge between business, technology, and customer needs-translating insights into actionable product propositions and delivering impactful outcomes.
Position Responsibilities:
Develop, monitor and refine long term product strategies for key product portfolios that will distinguish Manulife’s product offerings in the marketplace
Conduct research and analysis including customer research, trend forecast and competitive positioning
Build the strategic roadmap to align to overarching business goals
Analyze the market to develop to identify opportunities and recommend sound product strategies to support the launch of key products, features and services
Lead key product projects from inception to launch
Build and grow vendor relationships
Maintain a relevant and concise product shelf that has a positive impact to sales and persistency
Participate in capabilities presentations, distribution roadshows and industry events
Track, measure and report successes, trends and anticipated business to manage resources effectively
Monitoring the performance of products
Mentor or manage junior members of the team
Acts as the voice of the customer in the definition of product; incorporates feedback from customer interviews and user research
Leads the ideation, design, and planning of the product
Works with software development teams to define hypotheses, run experiments (surveys, concept testing, analytics tools,), and analyze data to make decisions on features that influence the direction of the product (owner of product backlog)
Works with strategic design to gain an understanding of use personas, pain points and journeys
Provides insights into product, technology and market trends
Defines roadmaps and detailed user stories, and partner with scrum masters to enable delivery of prioritized features
Collaborates with engineers & leadership to uncover pain points and opportunities to accelerate the delivery of new value through software
Specifies and effectively communicates desired outcomes for current and future products
Information to and from internal contacts to capture intelligence gathered in the field.
Focus on risk management, work with legal and compliance departments to obtain necessary approvals and support, while ensuring material meets regulatory requirements
Required Qualifications:
Undergraduate degree in finance, marketing, business, or related field
10+ years relevant experience in product management, development and product strategy
In-depth knowledge of financial services and industry practices
Solution Focused: exemplary problem solving
Innovative Mindset
Influence and Persuasion: drive and influence change
Compelling Communication: strong communication, interpersonal and presentation skills; business case development and delivery
Collaboration: strong client and relationship management skills
Strategic thinker
Strong mentoring, coaching, and consulting skills
Demonstrated ability to influence others beyond formal authority both inside and outside of the organization
Financial understanding of product profitability
Advanced project management, problem solving and analytical skills
Strong leadership capabilities applied within team settings and with individual contributors
Thorough knowledge of compliance standards and practices
An entrepreneurial spirit and comfort working within in rapidly changing environment
Adaptability: Effectively adapts and supports integrated change to achieve results in an evolving environment
Technology Savvy: Leverages technology to plan, innovate, measure results, interact and engage with customers to create value and impact business results. results.
Strong business acumen, with an aptitude for both strategic, broad thinking and critical and analytical thinking
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid