Group Underwriting Analyst

The Corporate Accounts Underwriting department is a dynamic unit accountable for the partnering of the financial aspects of client management and the delivery of superior customer service to our large case clients. The Group Benefits Senior Underwriting Analyst will be required to apply underwriting guidelines and practices, financial agreements, special agreements and knowledge of group benefits practices and policies in order to prepare recommendations for risk assessment and to establish pricing for group plans of over 400 lives and/or $500,000 of annual premium.

Position Responsibilities:

• Provide the underwriting groundwork on renewals and proposals, from which the Underwriters derive the technical information they require to negotiate retention of the existing block of business and to prepare and present competitive new business proposals.
• Using Manulife designed Excel applications, gather and manipulate Premium, Claims and Reserve information for renewals.
• Review specifications provided for new business proposals and derive key premium, claim, and eligibility information required for pricing purposes.
• Validate renewal and proposal information for reasonableness - Create and update renewal and proposal calculation spreadsheets
• Work directly with Canadian Underwriters and MBPS Underwriting Support Analysts
• Coordinate appropriate peer review of completed renewals and if required, ensure changes are incorporated in the renewal
• Prepare the electronic renewal mail-out package
• Complete the Sold process for renewals which includes updating required systems with sold information and ensuring sold rates are provided to the appropriate Underwriting Support Team for coding
• Prepare the pricing calculations on amendment requests.
• Support the Underwriter and group office in client servicing
• Produce a variety of reports (i.e. Experience, Drug claims, etc…) using Manulife Reporting tools
• Research problems, plan changes and contract wording
• Produce high quality work that requires great attention to detail
• Interact with other Group Benefit areas to resolve issues and/or gather information (i.e. Pricing, Plan Design Services, Sponsor Financial Services, Client Financial Reporting, Client Custom Reporting, and others as needed)

Required Qualifications:

• Demonstrated knowledge of, and experience with, Group Life and Health concepts, benefits and products
• Ability to manage high volumes, fluctuating workloads and multiple priorities within set time constraints
• Strong mathematical aptitude - Excellent PC and Microsoft Office skills, specifically Excel (i.e. create pivot tables, perform Vlook-ups)
• Strong analytical, strategic and problem-solving ability to recognize issues, outline possible implications and provide solutions - Demonstrated flexibility and judgment in a dynamic, ever-changing environment
• Excellent organization and administrative skills
• Strong focus on the customer, level of service provided and quality of work
• Strong communication skills - written and verbal
• Detail oriented
• The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.
• Basic understanding of accounting principles
• Attained, working on, or willing to complete, the GBA designation

Preferred Qualifications:

• Knowledge of Manulife systems is helpful (i.e. Navigator, ManuConnect)
• University degree is preferred
• LOMA AND CEBS certification is encouraged and recommended

Other Attributes:

• Analytical
• Resourceful
• Detail oriented
• Service and client focused
• Proactive and independent
• Positive and solution oriented

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Working Arrangement

Base salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.