Product Owner, Fraud, Waste & Abuse

We are seeking a strategic and customer-focused Product Owner to lead high-impact fraud initiatives and shape the vision, roadmap, and delivery of key Fraud, Waste & Abuse capabilities. In this role, you will own the product backlog, translate business needs into clear priorities, and partner with agile, technical, and cross-functional teams to deliver meaningful outcomes. The ideal candidate brings strong Long-Term Care experience, a data-driven mindset, and the ability to balance customer insight, technical constraints, and business value to continuously improve product performance and innovation.

Position Responsibilities:

• Lead and prioritize critical fraud initiatives to deliver business value.

• Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities.

• Own and prioritize the backlog, including epics, stories, and themes aligned to strategy.

• Represent the voice of the customer by incorporating user research and feedback into product decisions.

• Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features.

• Use KPIs, experiments, and data analysis to measure performance and guide product direction.

• Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery.

• Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation.

Qualifications:

• Required experience in Long-Term Care (LTC), preferably within Fraud, Waste & Abuse, claims, or related product environments.

• Strong organizational, analytical, and problem-solving skills, with the ability to navigate ambiguity and manage competing priorities.

• Excellent verbal and written communication skills, with the ability to clearly articulate product vision, opportunities, and outcomes to diverse stakeholders.

• Solid understanding of technical architecture, current technology stacks, and platform constraints to support effective product decisions.

• Proven experience facilitating journey mapping, story mapping, and roadmap planning sessions to align teams and define priorities.

• Demonstrated ability to lead projects or workstreams independently, provide subject matter guidance, and coordinate small cross-functional teams.

• Experience in product development, project and change management, with a strong focus on delivery, stakeholder alignment, and continuous improvement.

• Ability to use KPIs, data interpretation, and performance tracking to validate decisions, measure outcomes, and drive ongoing optimization.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.